Senior Product Manager - Voice Payments and Capacity Remote - US

Senior Product Manager - Voice Payments and Capacity

Remote - US

See yourself at Twilio

Join the team as Twilio’s next Payments and Capacity Product Manager.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias.

At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help accelerate the growth of Twilio's Pay and capacity products.

PCI compliance is hard. Scaling is hard. Twilio makes both of those things easier for our customers by abstracting away some of the complexity and taking on the responsibility for managing these so our customers don't have to.

The Product Manager for Pay and Capacity will help customers focus on their core competencies and offload undifferentiated work by ensuring Twilio maintains PCI and other industry compliance, and updates our capacity product set for the next 15 years of cloud scale growth.

Responsibilities

In this role, you’ll :

• Own Twilio's PCI compliance, ensuring we pass annual audits
• Manage relationships with payment processor partners
• Expand payment capture to additional communication channels beyond voice
• Grow and iterate on Twilio's capacity products like CPS

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required :

• Education in a technical field such as engineering, computer science, mathematics, data science or similar.
• Experience writing requirements for a software feature or solution for internal or external customers.
• Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
• Strong technical, analytical, and UI / UX design understanding and willingness to roll up sleeves to get the job done.
• Ability to speak and write in English fluently.
• Experience in the fintech industry and familiarity with PCI compliance and payment processing vendors.
• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
• Experience or interest in understanding distributed systems (cloud-scale) architectures.
• Experience working in an Agile / SCRUM development process with globally-distributed teams and customers.
• Experience working with direct sales, marketing, and defining pricing / packaging.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel (approximately once per quarter) is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

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Remote working / work at home options are available for this role.