Job Description
Job Description
Description
This position is responsible for scheduling freight deliveries and arranging the daily pickups of shipments. The Dispatcher communicates with customers daily to record customer requirements, plan and adjust routes, and schedules truck drivers to deliver or collect freight, shipments, and packages.
The Dispatcher looks for ways to save time and money by consolidating loads and routes when possible. The Dispatcher role works under moderate to minimal supervision.
What you'll do :
- Communicates with clients by phone and / or email to arrange pickup and delivery times.
- Sets up routes and delivery lanes and works with truck drivers and customers to ensure that freight arrives on time at the right location.
- Maintains the records for all jobs, including times, routes, and special handling assignments.
- Enters new dispatch orders timely and accurately in the Transportation Management System (TMS) and verifies when orders have been completed.
- Manages timelines and workload so that drivers take adequate breaks.
- Proactively monitors all jobs in TMS Dispatch Module and alerts customers to inform them of changes in delivery schedules.
- May track and log customer complaints. May resolve issues when possible and escalate difficult issues to the manager.
- May ensure that customer invoices for cargo shipments are accurate and include additional charges or disbursements, such as toll fees or levies.
- Answer incoming phone calls in a timely manner and provides support by transferring calls to the appropriate party, relaying messages, and quickly responding to emails.
- Performs other related duties as required.
What you'll have :
- At least 3 years of relevant work experience
- Excellent phone etiquette and verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Strong attention to detail
- Ability to work in fast paced environment
- Ability to communicate effectively with vendors
What we'll offer :
- 8 paid holidays and 1 additional floating Diversity Day
- PTO program based on role and tenure, starting at 15 days!
- Incentive Bonus Program based on role within STG
- Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options
- 401K program with Employer match
- Wellness programs
- Additional benefits including recognition program, financial education and engagement activities
- STG benefits can be found here : https : / / dbg.nfp.com / stg -benefits-summary /
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