Scheduling Specialist

Position Summary :

Are you ready to embrace an exciting opportunity as a Patient Scheduling Specialist? In this role, our Scheduling Specialists play a pivotal role in handling inquiries from callers with precision and efficiency.

You'll be responsible for accurately documenting inquiries from patients and providers, facilitating the screening process, scheduling appointments, and guiding patients to the appropriate providers, services, or level of care.

Your role also involves equipping patients with essential information to make the most of Carle's services, and you'll serve as a vital link in communication between yourself, providers, and patients to ensure that patient's needs are met.

Once you've proven your capabilities onsite (for a minimum of 12 months), you'll have the opportunity to work from the comfort of your own home.

We invite you to become a valuable member of our growing team here at Carle.

This position is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care.

Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met.

Qualifications :

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent

CERTIFICATION & LICENSURE REQUIREMENTS

Completion of a Medical Terminology course within one (1) year of hire date.

EXPERIENCE REQUIREMENTS

Previous public contact position using interpersonal skills.

ADDITIONAL REQUIREMENTS

Completion of a Medical Terminology course.

SKILLS AND KNOWLEDGE

Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Must have strong verbal and written communication skills as well as basic PC and data entry skills.

Essential Functions :

• Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written / electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department / location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
• Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.

Distributes all messages according to practice communication standards.