Senior Systems Service Engineer

What will you do?

• Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
• Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer's systems.
• Provide field Beta testing in region and provides feedback as required
• Follow all technical procedures and tools for Global Service
• Provide technical review of orders for clients and any other proposals that are requested to perform.
• Analyze technical risk of expansion projects and upgrades
• Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions / workarounds
• Provide technical assistance to meet required company objectives of quality and customer satisfaction.
• Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
• Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents
• Document preparation and obtain customer's approval per document specification and schedule
• Coordinate with factory for product related issues and resolve.
• Respond to field technical questions and enquiries from customers in a timely manner.
• Refer customer requests to company specialists (consultants) as required.
• Assist sales personnel with resolution of customer responses.
• Attend bid review meetings as required by sales staff and management.
• Site start up and commissioning systems
• Work in a team environment in leadership position as well as a contributing member
• Work with GCS (Global Support Center) team as required.

Please note this role is not approved for visa sponsorship.

What qualifications will make you successful?

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control. Military experience is also good.
• 2 + years of related experience, including industry knowledge of Foxboro DCS, Triconex, Modicon PLC's & Wonderware systems.
• Ability to install hardware and software, perform configuration, and trouble shoot hardware and software issues.
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry.
• Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC's, Communication protocols, Networking and System Cyber Security
• Knowledge of Foxboro,Triconex, Modicon PLC's, Wonderware
• Knowledge of Safety Systems
• Knowledge of HMI software, PLC's, DCS system and field instrumentation.
• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills.
• Detail-oriented, forward looking, and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

Travel : Able to travel at a moment's notice. Over 65% travel in the local area. West Region USA near a major airport. May require some out of state and overseas travel.

What's in it for me?

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate.

We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

We're looking for people with a passion for success - on the job and beyond.

The U.S. compensation range for this full-time position, which includes base pay and short-term incentive, is $92,700.00-$120,960.

00 for candidates located within the U.S. Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

Who will you report to?

Marc Richards - Industrial Automation Field Service Manager

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.

₠25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies : Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.