Chief Information Officer, Global Claims

Chief Information Officer, Global Claims

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.

It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence.

The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals.

AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

The Global Claims Chief Information Officer leads a team accountable for technology and digital strategies, program and project delivery, technology standards, security and innovation for AIG’s Global Claims function.

In this role, you will partner closely with AIG’s Chief Claims officer and Global Claims Operating officer and be responsible for building business cases for technology investment, shaping and delivering IT projects and programs, and assessing the priority of IT activity in line with business needs.

This role is also accountable for the day to day IT operations for Claims technology platforms and you will work closely with the Global Production Support and Infrastructure organizations to ensure that service is monitored and maintained within agreed tolerances, and that all business critical services are proactively patched and updated in line with Architectural and IT Security standards.

You will also have budgetary responsibility and ownership for IT spend for Claims technology.

This is a senior level role that is expected to build and maintain relationships at all levels across the business; it plays a pivotal role in ensuring that IT is seen as an effective partner and enabler by connecting the business to the relevant parts of the wider IT organization.

You will have management responsibilities for team of technology resources who will interact with key business leads on strategic programs.

The successful incumbent must have strong leadership and influencing skills and be a strategic thinker.

What you need to know :

Drive and oversee the technology strategy and roadmap for Claims

Partner with the Chief Claims Officer and Claims COO, and other Business Leaders in the effective delivery of key business objectives.

Serve as the key point of contact for all technology initiatives and communications for claims globally.

Take accountability for successful delivery of current and future projects to deliver enhancements and new IT capabilities to the business, implement new products and refresh legacy technology.

Understand and make the most relevant and appropriate technology recommendations based on optimizing costs of ownership for the IT estate

Leverage the strategic relationships you will build across the organization to gather and shape business requirements and provide recommendations on solution delivery.

Promote line of business knowledge and understanding, working with the business and your team to clarify and refine these.

Lead and manage technology engineering teams for application development, remediation, and service management. Ensures expected levels of service availability are maintained.

Make day-to-day decisions on the operational elements of the technology team’s deliverables, managing escalations received from the business.

Manage an effective relationship with strategic development partners and third party vendors to ensure successful delivery and efficient cost management.

Own Third Party Vendor Management liaison and issue resolution where applicable.

Ensure technological processes and services comply with all local requirements, laws, and regulations, and exploit and lead best practices in the industry.

Ensure that the IT solutions developed align to enterprise policies and architectural standards.

Improve technology delivery by leading adoption of new capabilities and also managing the risk of failure.

Own risk identification, management and escalation as it relates to Technology

What we’re looking for :

Bachelor's degree and at least 20 years of management experience with at least 10+ direct years of leadership experience, including overseeing regional technology teams.

Extensive and proven experience in Technology roles in Insurance, delivering large-scale complex programs

Experience of leading a global IT function, working in a global matrix managed environments, stakeholder management that can result in multiple changes.

Demonstrated capacity to establish strong relationships with customers, business leaders, and intermediaries

3rd Party Vendor and Supplier Management / negotiation experience from selection to implementation.

Strong experience of IT Financial Management and cost optimization.

Skilled leader of change; experienced working in a fluid and fast paced organizations, versatile and results oriented. Able to work effectively in challenging and complex environments

Strong leadership / influencing and negotiation skills with demonstrated experience of managing and developing a team.

Team player, ability to work effectively in challenging and complex environments

Big picture / strategic thinker.

Clear and confident communicator, ability to challenge and influence change at a strategic level.

Willing to travel up to 15% of the time for business purposes

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.

It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).

With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area :

IT - Information Technology

Estimated Travel Percentage (%) : Up to 25%

Relocation Provided : No

AIG Claims, Inc.