SENIOR SPECIALIST

HCLTech
Kentucky , USA
Full-time

This is the proactive attrition PRF, Michael Ferguson will most likely be leaving so this is a Proactive PRF. His SAP ID is 52199694, L2 head approval will be shared over the email (1.

To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

30+ days ago
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