Software Development Lead

MCR Safety, a division of Bunzl, is seeking a Software Development Lead to work on-site at our office in Collierville, TN.

The Software Development Lead will be responsible for collaboratively designing and engineering software solutions and enhancements for new and existing digital applications, websites, web-based services, accessibility, and MCR Safety enterprise systems and users.

This position acts as a team leader to analyze project business requirements, collaborate with business project stakeholders, lead software development project teams, maintain computer systems by writing and updating policies, procedures, and documentation, and confirming program operation by conducting tests or modifications.

As a mentor, the Lead will guide and develop the skill set of other team members. The Software Development Lead with also troubleshoot, debug, test code and fixes to ensure quality in all technology, including web administration, design, and web and application development.

Responsibilities :

• Lead digital initiative projects, manage project / team resources while working with the solution’s architect and manager.
• Engineer solutions and develop websites and applications using desired development platforms including coding, testing, debugging, documenting of both mobile friendly web applications and standard applications.
• Keep current on industry technology and providing research and recommendations for software design and engineering tactics.
• Provide support for MCR Safety enterprise digital and web applications.
• Provide technical knowledge to IT staff with web applications and web system support.
• Coordinate with content creators from across the organization.
• Liaise with IT systems experts on hardware and software issues that affect the digital / web application and their availability.
• Install, customize, update, and maintain corporate internal and external web pages and sites.
• Create and analyze reports on web activity, traffic patterns and similar performance metrics.
• Develop, implement, and enforce website appropriate use and privacy policies.
• Set and enforce compatibility and interoperability standards that ensure sites accessibility for users with older browser versions.
• Set and enforce standards that ensure site accessibility for users with disabilities or impairments.
• Analyze, report on, and act on website user feedback.
• Monitor customer support issues and feedback including responding to inquiries.
• Collaborate on the creation and maintenance of Frequently Asked Questions (FAQ) documents, department policies and procedures.
• Develop, implement, and adhere to regular website maintenance policies and procedures, including end user content change request forms and posted update / maintenance schedules, to ensure site accuracy and timeliness.
• Gather business requirements and deliver software solutions via coding best practices.
• Integrate websites and digital solutions with back-end systems and databases.
• Recommend network, server and related equipment, and software upgrades and improvements.
• Diagnose and fix bugs found by application testers.
• Assist with the development, implementation, and maintenance of policies and procedures for web design, development / coding, and administration for both internal and external resources.
• Make recommendations for leveraging IT systems to reduce operational cost and increase operational efficiency.
• Maintenance of all on- and off-premises web servers, SAS services, DNS, and databases.
• Improve customer service, perception and satisfaction.
• Escalate service issues within agreed service levels.
• Communicate with customers, keeping them informed of progress, notifying them of impending changes or agreed outages, and performing requirements analysis.
• Maintain specific knowledge of MCR Safety and each department, being aware as to how IT relates to their business processes, strategy, and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering all work and time into defined IT systems as they occur.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
• Protects operations by keeping information confidential.

Requirements :

• High school diploma required; Bachelor’s degree in Information Technology or related field highly preferred.
• Minimum of year of management experience.
• Team lead / software development project management experience.
• Software development experience preferred.
• Familiarity with Web development languages such as HTML, JavaScript, CSS, JQuery, and Angular.
• User Experience (UX) knowledge of best practices and ability to portray new ideas for future enhancements.
• Microsoft .NET C development preferred.
• SQL database and scripting experience preferred.
• Ability, willingness, and eagerness to learn quickly and apply new skills and concepts.
• Interpersonal skills : must have good communications skills (telephone, active listening and customer care) to include listening, non-verbal communication and appropriate language.

Ability to express ideas clearly and concisely in good grammatical form.

• Ability to be a mentor to other team members and engagement in team collaboration.
• Diagnostic and system troubleshooting skills with proven analytical and problem-solving abilities.
• Recognize problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus, when possible, communicates decisions to others.
• Ability to multi-task and quickly adapt to changing priorities.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated with the ability to work in a fast-moving environment.
• Excellent analytical skills and attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Ability to work in a team and communicate effectively.
• Microsoft SharePoint experience preferred.
• Software Version Control Software (ie : GIT) preferred.
• Familiarity with a Software Development Lifecycle (SDLC) preferred.
• Sitecore Content Experience Manager preferred.
• Ability to work shifts, weekends, and holidays as business needs require.
30+ days ago