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IT Service Desk Technician

VirtualVocations
Costa Mesa, California, United States
Full-time

A company is looking for an IT Service Desk Technician to support federal customers remotely.Key ResponsibilitiesProvide prompt and professional responses to users for hardware / software issuesDocument user interactions and troubleshooting steps in the ticketing systemPerform account password administration and manage user expectations regarding issue resolutionRequired Qualifications and EducationHigh school diploma with preferably 1 year of experience in IT supportAbility to obtain and maintain a public trust security clearanceUnderstanding of Help Desk operations and technical phases of the jobExperience with Windows technical skills and Microsoft Active DirectoryMust be flexible to work different shifts, including weekends and holidays

13 hours ago
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