We are seeking an enthusiastic and dynamic individual to join our team as a Retail Bilingual Customer Service Representative.
In this role, you will play a vital role in building and maintaining strong relationships with our clients in the retail industry, ensuring their marketing and promotional needs are met with excellence.
Key Responsibilities : 1. Bilingual Customer Service Representative : Cultivate and maintain positive, long-lasting relationships with our retail clients.
Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective communication. Gain an in-depth understanding of each customers unique needs and goals.
2. Retail Marketing and Promotions Expertise : Execute retail marketing and promotions in big box retailers for assigned clientele Stay up-to-date with the latest trends and strategies in retail marketing and promotions.
Provide expert guidance to customers on developing effective marketing and promotional campaigns tailored to their specific needs.
3. Solution Development : Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives.
Present innovative ideas and strategies to clients, demonstrating a deep understanding of their business. 4. Campaign Management : Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locations Monitor campaign performance and make data-driven recommendations for improvements.
5. Reporting and Analysis : Provide customers with regular reports and insights on the performance of their marketing and promotional activities.
Analyze data to identify areas of improvement and opportunities for growth. Bilingual Customer Service Representative Qualifications : Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
Proven experience in customer service in the retail marketing and promotions industry is a plus. Strong understanding of retail marketing strategies, promotions, and consumer behavior.
Exceptional communication and interpersonal skills. Analytical mindset and the ability to derive insights from data. Excellent project management and organizational skills. #LI-OnSite Powered by JazzHR
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