Site Reliability Engineer - CloseKnit (Remote)

PURPOSE :

Ensures the stability, integrity and efficient operation of the organization information systems that support organizational functions.

This is achieved by monitoring, supporting and optimizing all networked software and associated operating systems. Assesses architecture and current system limitations, defines and designs system specifications, disaster recovery procedures and evaluates input / output processes and working parameters for hardware / software compatibility.

ESSENTIAL FUNCTIONS :

Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.

Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services and supports root cause analysis.

Automates the installation and configuration of applications in development and productions environments.

Evaluates new systems by performing in-depth tests, including end-user reviews. Researches software and related products to support recommendations and purchasing.

Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data;

studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems.

Develop system automation and system integration of business processes.

Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;

benchmarking state-of-the-art practices; participating in professional societies.

QUALIFICATIONS :

Education Level : Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses / Certifications within 180 Days Preferred : ITIL Foundations v3

Experience : 5 years software, hardware and / or systems engineering related experience

Knowledge, Skills and Abilities (KSAs)

• Knowledge of programming languages and web based technologies.
• Proficient in Microsoft Office applications.
• Ability to collaborate to solve technical problems across teams.
• Excellent communication skills both written and verbal.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.