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IT Support Technician

Touro College
Great Falls, MT, US
Full-time

Overview

Responsible for general customer support for students, faculty, and staff of the Touro College of Osteopathic Medicine (350+ users).

Responsibilities

Responsible for general customer support, to include, but not limited to, as much of the following as possible :

  • Provides technical assistance for faculty, students, and staff.
  • Respond to service tickets.
  • Performs troubleshooting of desktop computers and peripherals.
  • Monitors Print Server and printing management software.
  • Assist with the operation of E-Mail listserv for faculty, staff, and student body.
  • Assist with network (wired and wireless) related issues.
  • Printer maintenance.
  • Setup and maintain AV systems of OSCE rooms.
  • Assists students and instructors with Canvas / Yuja issues.
  • Troubleshoot Zoom issues.
  • Other duties as required by the IT Director.

Qualifications

Education / Experience

  • Bachelor's Degree or equivalent industry experience.
  • At least 2-4 years IT experience.

Knowledge / Skills / Abilities

  • Team player with the ability to work independently when necessary.
  • Excellent communication, time management, and organizational skills.
  • Ability and strong desire to learn new technology.
  • Great communication skills while dealing with customers.
  • Knowledge of Windows Workstations and Mac OSX.
  • Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook.
  • Basic understanding of Audio-Visual equipment.

Touro University offers a comprehensive benefits package for full-time employees which includes :

  • Full range of Health Plans Medical Plans (choice of EPO, PPO, High Deductible HSA) Flexible Spending Accounts (FSA) Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance
  • Short-term and Long-term disability programs
  • Retirement Plan (403b) - matching contribution up to 5% for eligible / enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off Vacation, Sick Leave, Personal Leave & Floating Holiday Annual Holiday Schedule
  • 30+ days ago
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