Overview
Responsible for general customer support for students, faculty, and staff of the Touro College of Osteopathic Medicine (350+ users).
Responsibilities
Responsible for general customer support, to include, but not limited to, as much of the following as possible :
- Provides technical assistance for faculty, students, and staff.
- Respond to service tickets.
- Performs troubleshooting of desktop computers and peripherals.
- Monitors Print Server and printing management software.
- Assist with the operation of E-Mail listserv for faculty, staff, and student body.
- Assist with network (wired and wireless) related issues.
- Printer maintenance.
- Setup and maintain AV systems of OSCE rooms.
- Assists students and instructors with Canvas / Yuja issues.
- Troubleshoot Zoom issues.
- Other duties as required by the IT Director.
Qualifications
Education / Experience
- Bachelor's Degree or equivalent industry experience.
- At least 2-4 years IT experience.
Knowledge / Skills / Abilities
- Team player with the ability to work independently when necessary.
- Excellent communication, time management, and organizational skills.
- Ability and strong desire to learn new technology.
- Great communication skills while dealing with customers.
- Knowledge of Windows Workstations and Mac OSX.
- Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook.
- Basic understanding of Audio-Visual equipment.
Touro University offers a comprehensive benefits package for full-time employees which includes :
- Full range of Health Plans Medical Plans (choice of EPO, PPO, High Deductible HSA) Flexible Spending Accounts (FSA) Dental Plans (PPO & HMO) and Vision Plan
- Dependent Care and Transit Programs
- Life Insurance, AD&D and Voluntary Supplemental Life Insurance
- Short-term and Long-term disability programs
- Retirement Plan (403b) - matching contribution up to 5% for eligible / enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
- Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
- Employee Assistance Program
- Early-Release Fridays (upon approval)
- Generous Paid Time Off Vacation, Sick Leave, Personal Leave & Floating Holiday Annual Holiday Schedule
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Responsible for general customer support, to include, but not limited to, as much of the following as possible:. Team player with the ability to work independently when necessary. Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children. Responsible for ...
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