General Manager

General Manager

Do you want to join a family-owned business with the support of an international company? Would you like to join a fast-growing company that provides great water treatment solutions to enrich our customers’ lives in the home and workplace?

Culligan Water of St Joseph is currently seeking an individual with at least 7-10 years of general operations management experience in a service environment to act as General Manager at our St. Joseph location.

As the world’s leading water treatment experts for over 85 years, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers.

Headquartered in Olathe, KS, our dealerships in Kansas City, Topeka and St. Joseph offer technologically advanced, state of the art residential, commercial, industrial water filtration products including water softeners, water filtration, industrial water treatment solutions, food service, medical and pharmaceutical solutions, drinking water systems, whole house filtration and more!

The primary goals of this position are to manage the entire operation within budget, streamline the operation to optimize overall efficiency and ensure a high level of employee training / development.

This position will manage all branch functions, including installation / maintenance / service, logistics and back office functions.

Our organization is well known for a high level of customer service and product quality. The ability to manage and foster a high-performing, service-oriented team is a must.

Requirements :

• A four year degree with an emphasis in Sales, Marketing, Management or other related field or equivalent experience.
• Minimum of 2 years of service center or in-home operations experience preferred.
• Technical abilities to train and support field service technicians and delivery drivers.
• Minimum of 2 years of service center or in-home operations experience preferred.
• Strong interpersonal / communication skills; both written and verbal.
• Ability to work with all levels of management.
• Self-starter with good motivational skills.
• Demonstrated proficiency with multi-tasking.
• Excellent time management skills including prioritizing and planning.
• Excellent analytical skills.
• Computer proficiency. (Microsoft Office)

Essential Duties and Responsibilities :

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch.
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
• Motivate and recognize the contributions of the branch personnel to establish a team culture.
• Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
• Personally responds to difficult customer inquiries and / or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Manage branch inventory in conjunction with appropriate branch and organization personnel.
• Maintain a working knowledge of the competition within the local market.
• Responsible for the recruitment, selection and development of all branch employees.
• Consistently administer company policies and procedures within the branch.
• Spend a reasonable amount of time in the field performing training missions with branch personnel.
• Adhere to and uphold all company safety guidelines and safe work practices.
• Partner with leadership to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
• Manage the operations and administrative departments of the branch.
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• May be required to perform the job duties of other branch staff on an as needed basis.
• Ensure that branch staff wear the designated company uniform as required.
• Optimize branch efficiency by consolidating / automating job duties wherever possible.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location.

All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.