Level 3 IT Support Specialist

VirtualVocations
Austin, Texas, United States
Full-time
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A company is looking for a Level 3 IT Support Specialist to provide expert-level support for cloud services.Key ResponsibilitiesProvide expert operational support for cloud infrastructure, resolving escalated issuesDocument processes and train junior staff to enhance technical skillsMonitor and optimize cloud services for performance and cost efficiencyRequired QualificationsProven experience with Microsoft Azure, Microsoft 365, and Google WorkspaceProficiency in Windows operating systemsIn-depth knowledge of networking concepts and security principlesStrong proficiency with automation tools and scripting languages, especially PowerShellFamiliarity with ITIL framework and IT service management tools like Jira and Confluence

23 hours ago
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