Desktop Support

MMD Services
Elmhurst, IL, US
$30-$50 an hour
Full-time

Desktop Support

Elmhurst, IL

Contract - $30 - $50 / hr

About the Company

Our client is a global organization, named one of the largest in the Automobile industry! They are rapidly growing and going through a robust digital transformation.

The business and senior leadership have put a huge emphasis on technology initiatives and are looking for passionate team members to contribute to the growth and development of the technical environment.

We are seeking a highly motivated, skilled Desktop Support candidate to join a large-scale refresh project. As a Desktop Support resource, your responsibilities will include diagnosing and resolving technical issues, software updates, and working closely with vendors to ensure successful deployments.

The ideal candidate will possess a strong desktop support background, excellent communication skills, and be committed to delivering top-notch service.

This position requires the ability to prioritize effectively, and strong analytical thinking and problem-solving skills.

This is a rolling contract role that offers a hybrid schedule with an expectation Tuesday / Wednesday onsite, with the third day dependent on business needs!

Position Summary

  • Coordinate and manage relationships with vendors.
  • Responsible for managing and resolving support tickets.
  • Collaborate with cross-functional teams to troubleshoot and resolve software-related problems.
  • Diagnose and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, applications, and other network devices / peripherals, both remotely and on-site.
  • Create technical documents of implementations, break-fix solutions, etc.
  • Assist in creating materials for end-users frequently asked questions (FAQs).
  • Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.
  • Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.

Minimum Experience

  • 5 + years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating systems.
  • Experience working on a refresh / upgrade project
  • Windows administration and deployment (10 / 11)
  • MS Office Suite and application support
  • Strong, customer skills and white glove service
  • Datto RMM experience is a plus.
  • Ability to research solutions and multi-task.
  • Knowledge of VPN support
  • Encryption experience
  • Ticketing system experience

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical / mental disability, medical condition, military / veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

30+ days ago
Related jobs
Axiom Technologies
Cicero, Illinois

Individual should also be well versed about remote troubleshooting and remote desktop support, Physical hardware inventory etc. IT assets (Laptops, Desktops, Peripherals), troubleshooting, and resolving any technical issues that require onsite service support. Proficiency in Microsoft Desktop OS (do...

Iron Systems
Downers Grove, Illinois

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Mai...

MMD Services
Elmhurst, Illinois

We are seeking a highly motivated, skilled Desktop Support candidate to join a large-scale refresh project. As a Desktop Support resource, your responsibilities will include diagnosing and resolving technical issues, software updates, and working closely with vendors to ensure successful deployments...

Axiom Technologies
Berwyn, Illinois

Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...

Vistex
Hoffman Estates, Illinois

The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager. Creation and management of user accounts and profiles and providing support for password issues. Creates and maintains end-user documentation, support procedures and knowledgeba...

Axiom Technologies
Elk Grove Village, Illinois

Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...

TEKsystems
Mount Prospect, Illinois

Looking for an IT professional who possesses a strong understanding of end point hardware and application support by providing excellent customer service and troubleshooting skills. In addition, this role will require the ability to balance project work and day to day support in a fast-paced environ...

Tata Consultancy Services
Naperville, Illinois

Provide technicalassistance and support, and resolve problems related to the use of computerhardware and software for end users. Installdesktop/Laptop, printers/scanners, and other peripheral softwares usingapproved tools. ...

Tata Consultancy Services
Rosemont, Illinois
Remote

Experience in EndUser Computing – RemoteDesktop support. Provide onsite support as per sitecategorization to provide operational and technical support. PC Asset Support: Add, Move,Change, Update, Reassign of laptop / desktop devices. Laptop and Desktop support admin with PC cycle and IMACD experienc...

Promoted
Serac
Carol Stream, Illinois

The key function of the Technical Support Specialist is to provide technical support to our customers as well as our field service technicians and remote services. Assist in developing excellent remote technical support using modern technology, including training staff where needed related to such s...