Desktop Support
Elmhurst, IL
Contract - $30 - $50 / hr
About the Company
Our client is a global organization, named one of the largest in the Automobile industry! They are rapidly growing and going through a robust digital transformation.
The business and senior leadership have put a huge emphasis on technology initiatives and are looking for passionate team members to contribute to the growth and development of the technical environment.
We are seeking a highly motivated, skilled Desktop Support candidate to join a large-scale refresh project. As a Desktop Support resource, your responsibilities will include diagnosing and resolving technical issues, software updates, and working closely with vendors to ensure successful deployments.
The ideal candidate will possess a strong desktop support background, excellent communication skills, and be committed to delivering top-notch service.
This position requires the ability to prioritize effectively, and strong analytical thinking and problem-solving skills.
This is a rolling contract role that offers a hybrid schedule with an expectation Tuesday / Wednesday onsite, with the third day dependent on business needs!
Position Summary
- Coordinate and manage relationships with vendors.
- Responsible for managing and resolving support tickets.
- Collaborate with cross-functional teams to troubleshoot and resolve software-related problems.
- Diagnose and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, applications, and other network devices / peripherals, both remotely and on-site.
- Create technical documents of implementations, break-fix solutions, etc.
- Assist in creating materials for end-users frequently asked questions (FAQs).
- Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.
- Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.
Minimum Experience
- 5 + years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating systems.
- Experience working on a refresh / upgrade project
- Windows administration and deployment (10 / 11)
- MS Office Suite and application support
- Strong, customer skills and white glove service
- Datto RMM experience is a plus.
- Ability to research solutions and multi-task.
- Knowledge of VPN support
- Encryption experience
- Ticketing system experience
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical / mental disability, medical condition, military / veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.
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