Construction Coordinator

Benefits :

• 401(k) matching
• Company parties
• Dental insurance
• Health insurance
• Paid time off

Do you love helping people through difficult situations?

Do you want to work for a company who values Teamwork, Quality People , Excellent Service, Fairness, and Mutual Respect ?

Is creating happy customers, working with a purpose, and personal development important to you? Are you looking for full-time employment with exceptional coworkers and company culture?

If you answered YES to these questions, you should consider a career with Servpro Team Friermuth !

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations?

Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

SHIFT : Monday - Friday / 8am - 5pm

Benefits :

• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays throughout the calendar year after 90 days
• Employee referral program
• Career path planning and training
• Employee recognition programs

Summary

The Construction Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, and project audit.

This role also includes general office duties such as drafting correspondence, filing, and creating reports.

Primary Responsibilities

• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
• Assist with customer service and management of the customer experience
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Monitor and ensure client requirements are followed
• Assist with scheduling all warranty activities
• Enter lead / jobs into the operating system and make sure all information in the project is correct
• Educate customers on the process
• Review and validate project file documentation
• Maintain customer and client communications
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
• Ensure all paperwork is complete with the customer and client
• Interface with Subcontractors for availability
• Sign up new Subcontractors and maintain insurance and licensing
• Assist in identifying and qualifying resource providers
• Maintain Work-in-Progress (WIP) board
• Maintain internal and external communications
• Assist in collections activities
• Perform project close-out

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.

Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.

All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.