Assistant General Manager - Happy Daz

Job Description

Job Description

Assistant Manager

Responsibilities will include but, may not be limited to :

• Supporting and assisting the General Manager, on an as-needed basis with scheduling, inventory, ordering, cost control, crew management, interviewing and hiring, and orientation
• Sharing in the responsibility of daily operations, with an emphasis on customer service, drive time, direct labor, and cost of goods
• Facilitating crew member training and cross-training, following up regularly with trainers and trainees to promote consistency and employee retention
• Prioritizing safety, sanitation, and cleanliness throughout the restaurant
• Ensuring compliance with all food and beverage regulations
• Supporting as needed in all positions throughout the restaurant
• Developing relationships with dine-in, and drive-thru guests
• Holding crew accountable for, attendance, uniforms, prep, portioning, product rotation, date labelling, and cleaning and sanitation
• Upholding the company's Progressive Discipline Policy, supporting supervisors' first-level disciplinary action, as well as issuing second level-and-above discipline as needed
• Handling guest complaints using GRACE to provide a quality customer experience
• Attending and actively participating in management meetings
• Leading the team through example by upholding company policies, service standards, and health department regulations
• Offering constructive feedback and positive reinforcement to hourly crew members throughout each shift and through the use of employee evaluations
• Promoting successful store communication through regular use of email, shift recaps, Hot Schedules, written notices, etc.

Requirements :

• Must be 18 years old, with 1-2 years supervisory or management experience
• Must have open availability and be open to a changing schedule
• Knowledge of, or certificate in, safe food handling procedures
• Experience leading a diverse team of people
• Experience with training and mentoring team members
• Record of exceptional attendance, reliability, and scheduling flexibility
• Upbeat, positive, and team-oriented demeanor
• Attention to detail and desire to lead others by example
• Ability to communicate effectively with hourly team members and other managers

Work Environment :

• The position is full time, salary
• The position will report to the General Manager

What We Offer :

• Competitive wages and opportunities for advancement
• Affordable Health, Vision, Dental, and Short-term disability insurance to full-time employees
• 401-K retirement savings plan with up to 4% company match
• A comprehensive paid time off package
• Paid holidays
• Flexible scheduling
• Weekly pay
• Great hours with no late nights
• Fun, family-friendly work environment

Happy Daz Restaurants is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home.

We do all of this with kindness, empathy and respect for each other.