Avaya - Project Manager - Hybrid

Description : *Approved Locations : Richmond, VA; Chicago, IL; and Kennesaw, GAHybrid Schedule : Will work 3 days onsite and 2 days remote Project coordination responsibilities relating to technology implementations, upgrades, conversion and recovery using the Enterprise Change tools and guidelines.

Manages / Coordinates resources within and across various lines of business and has matrix management responsibility. Balances soft skills, technical requirements, scheduling, milestone delivery of the technical solution.

Defines and evaluates problems and plans effective solutions. Must be able to identify possible issues before they become an issue and successfully mitigate to keep the project (and personnel) on schedule.

Must be able to succinctly present progress as well as issues and be able to provide possible solutions as well as take constructive criticism and not let it affect you.

Understand stakeholder's expectations and objectives. Set and continually manage project expectations with management, team members and stakeholders.

Must be able to identify changing priorities within the project and move resources to continue the most effective use of the resources as many times you are competing for their time with other concurrent projects Required to work both independently and in a team-oriented, collaborative manner.

Required SkillsBasic understanding of Avaya Contact Center telephony environmentAdaptive learning capability to utilize new systems and / or processesTechnology experienceMicrosoft Productivity Tools (Word, Excel, PowerPoint and Outlook)Desired SkillsBMC Remedy ToolsNetwork Knowledge (IP Management / DHCP Address)Project Management Certificate*Skills : *Project management, Avaya, Contact Center, telephony, JIRA, BMC Remedy, Excel, Outlook, PowerPoint, MS Word, DHCP, IP Management*Top Skills Details : *Project management, Avaya,Contact Center,telephony,JIRA,BMC Remedy,Excel,Outlook,PowerPoint,MS Word*Additional Skills & Qualifications : *Must Haves : Project Management & Avaya Call Routing experience;

BMC Remedy a plus This team works closely with the Contact Center team and Access Engineering Team, which they pass all of their information over to them to do the Project Management over

• Currently the client is continuing to refresh and upgrade their equipment and that is why they continue to have continuous work to complete
• Currently this team has 13 resources on it, and they are looking to add 2 additional resources
• Manager is looking for resources that have strong organizational skills
• Candidates must have great communication as they will be responsible for conducting meeting once projects are assigned to them
• Manager looking for candidates that have a clear understanding and have demonstrated Project Management duties within an enterprise organization
• Candidate will be in charge of submitting request
• Must have solid experience with working with Outlook and Excel as they will be reviewing (NCD) Network Change Documents, as well as writing stories for the night work that will be done
• Team ensures that they have a good system of record for auditing purposes. What this team does not do :
• This team does not do video or telepresence, moves, adds, or changes, or remodeling, as that is handled with her peer John Whalon who supports Real Estate services.

Required Skills : Basic understanding of Avaya Contact Center telephony environmentAdaptive learning capability to utilize new systems and / or processesTechnology experienceMicrosoft Productivity Tools (Word, Excel, PowerPoint and Outlook)Desired SkillsBMC Remedy ToolsNetwork Knowledge (IP Management / DHCP Address)Project Management Certificate*Experience Level : *Expert Level About TEKsystems : We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.