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Retail Sales Customer Service Representative

Retail Sales Customer Service Representative

WeatherTechBolingbrook, IL, US
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Job Description

Job Description

Retail Sales Customer Service Representative

WeatherTech Direct is seeking well-qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL factory store . Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in person, phone, and email interactions / correspondence.

Monday : 10 : 30am - 7pm

Thursday : 10 : 30am - 7pm

Friday : 10 : 30am - 7pm

Saturday : 8am - 5pm

Sunday : 8 : 30am - 5pm

This is a great opportunity to join our growing company

  • Hourly rates starting from $18-$20 / hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission!
  • Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

As a Retail Sales Customer Service Representative, you will

  • Deliver world-class customer service in our factory showroom
  • Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
  • Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
  • Provide timely feedback to management regarding service failures or customer concerns
  • Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
  • Perform other duties as assigned

    • Qualifications

  • At least 3-5 years of experience in a telephone-based customer service or retail sales environment
  • Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
  • Possess listening skills to fully comprehend customer needs
  • Basic computer skills, required
  • Type 50 WPM, preferred
  • Ability to multitask in a fast-paced, team-oriented environment
  • Regularly work on a computer and focus on a screen or monitor
  • Possess excellent typing, spelling, and grammar skills
  • Have great attendance and punctuality
  • Be an excellent performer; deliver high-quality results consistently
  • Demonstrate a high level of professionalism and a positive attitude
  • Be authorized to work in the United States

    • Why you’ll love working at WeatherTech Direct

    WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including :

  • Outstanding BlueCross BlueShield PPO / HMO medical plans; as well as dental, vision, short and long-term disability, and company-paid life insurance
  • 401(k) with employer matching
  • Paid vacation, holidays, and personal time
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