Restoration Supervisor/Crew Chief

Job Description

Job Description

Do you love helping people through difficult situations? As a new Restoration Supervisor, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience.

As the front-line representative of the SERVPRO brand, the crew chief demonstrates to customers and clients the companys Here to Help commitment.

As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.

Training and development program available, which can include industry certifications

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!

Benefits

• Hourly pay based on experience, with guaranteed overtime pay
• Performance based commission / bonuses
• Health Insurance Assistance
• Opportunities for Advancement / Merit based Pay increases
• Vacation pay for onboarded employees
• Paid Holidays

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor-intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication with basic math and computer skills needed
• High school diploma / GED
• IICRC certifications preferred
• Valid drivers license
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.

Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State, and Local laws.

All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Each SERVPRO Franchise is Independently Owned and Operated. Revised02.2021