Reservation (CORE) Agent

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication.

Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service.

At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity :

Four Seasons Hotel Silicon Valley is currently looking for a CORE Agent (Reservation / PBX Operator).

Essential function of the job & Qualifications :

Reporting to CORE Manager, responsibilities and essential job functions include but are not limited to the following :

• Have warm and professional phone polish and demeanor
• Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards
• Capture sales from in-coming reservations calls and coordinate details of each reservation
• Utilize the sales tool box to increase the likelihood of converting calls
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
• Call to confirm and / or guarantee non-guaranteed reservations, clear waitlisted reservations
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. Review upcoming reservations daily to ensure all the details, special requests are in place, crosschecking with Golden to identify return guests and VIPs, communicate with other departments for any special needs of guests
• Monitors incoming Chat Message via FS Messengers and reply or add other departments to the conversations when appropriate
• Assisting in preparing the welcome letter for the arrival of VIP, Preferred Partner guests etc
• Assist in taking In Room Dining orders with efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Handle guest complaints in accordance with Four Seasons policy
• An experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality
• Requires basic computer system skills as well as comfortable communicating over the telephone
• Requires reading, writing and oral proficiency in the English language
• Flexible schedule to include weekends, holidays and nights
• Must provide work authorization document - proof of eligibility to work in the United States of America
• Position requires sitting for long periods of time

What to Expect :

• Competitive Wage
• Wage - $25.74 / hour
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Holiday, vacation, and sick pay
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Complimentary dry cleaning of employee uniforms
• Free employee parking

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website -