Certified Intervention Team Member - 11p-7a

Job Description

Job Description

Are you a problem solver with a passion for helping others? Join our team at Norma Herr Women's Shelter in Cleveland as a full-time Certified Intervention Team Member for the 11p - 7a shift.

This onsite position offers the opportunity to make a real difference in the lives of those in need. As a calm and decisive individual, you will thrive in high-pressure situations, providing crucial support to women in crisis with empathy and understanding.

Your dedication to problem-solving and your empathetic nature will shine in this role.

Being a safety conscious person, you'll ensure Norma Herr Women's Shelter remains a secure environment for all. You can embark on a rewarding career while earning $18 / hour plus benefits.

If you thrive in an onsite role where you can directly support those in need, this is the perfect opportunity for you. Apply now to be a part of a team that is customer-focused and forward-thinking.

YOUNG WOMEN'S CHRISTIAN ASSOCIATION : norma herr

Some are surprised to learn we don't offer swim lessons and other recreational sports related activities, yet, from its inception, the YWCA of Greater Cleveland has been dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.

YWCA recognizes the systemic barriers to housing such as racism, sexism, and ableism and every day our staff work with women at Norma Herr Women's Shelter to navigate these barriers.

After taking over the site operations in 2018, Norma Herr still remains Cleveland's only low-barrier emergency shelter for adult women aged 18-80, serving an average of 170 or more guests each night providing each person with access to safe shelter and up to 3 meals a day, 365 days a year.

Your Impact AS A certified intervention team member

As a Certified Intervention Team Member, you will have the opportunity to participate in specialized training to enhance your skills in identifying mental health challenges and implementing trauma-informed care practices.

Your role will be vital in reducing the likelihood of individuals experiencing crises ending up in the criminal justice system.

Collaborating with community partners will allow you to provide timely stabilization for guests, whether addressing psychiatric or medical needs.

Additionally, completing detailed electronic shift reports at the end of each shift will ensure seamless communication and continuity of care for those in need.

What We're Looking for in a certified intervention team member

To excel in this vital role, candidates must possess critical skills such as proficiency in utilizing mental health disorder training to help with enabling the identification of various conditions.

Strong interpersonal abilities and emotional regulation in high-stress scenarios are crucial.

The capacity to operate effectively both autonomously and collaboratively within a team is crucial. Previous experience in homeless systems is preferred to navigate the unique challenges individuals may face.

A thorough understanding of trauma and trauma-informed care principles is necessary for providing appropriate support.

Demonstrating cultural competence, being non-judgmental, and exhibiting kindness, patience, and empathy are paramount. Handling pressure with a positive and firm approach while delivering services is key to success in this role.

Knowledge and skills required for the position are :

• Training on mental health disorders and how they present.
• Strong interpersonal skills and ability to regulate self in difficult and high crisis situations.
• Ability to work independently and within a team.
• Prior experience working in homeless systems.
• Knowledge and awareness of trauma and trauma informed care facilities.
• Works well with all cultures and backgrounds non-judgmental.
• Kind, patient, understanding while being firm and positive with the delivery of services.
• Must be able to handle stressful situations.

YOUR NEXT STEP

If this opportunity sounds like what you are looking for, GREAT! Apply today so we can learn more about the skills and experience you add to the team.

We're excited to meet you!