Apex Dermatology & Skin Surgery Center is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences.
We are currently looking for a talented candidate for the role of Patient Care Center Representative. The Patient Care Center Representative will answer incoming phone calls in our Call Center and assist our patients and other visitors.
Your primary job duties will include greeting and answering questions, collecting patient information, processing paperwork, and scheduling appointments.
You will also help keep our records and work areas clean and organized. Ideal candidate can work as a team member, is well-organized with attention to detail and personable.
This is a full-time, entry level, hourly, position. This position requires legal authorization to work in the US.
Pay : $16hr - 19hr
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- No assigned supervisory responsibilities
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Maintains patient accounts by obtaining, recording, and updating PHI and financial information accurately.
- Facilitates the revenue cycle process by entering insurance information and collecting payments.
- Verifies insurance using Optum / Availity / EMR IE verification process.
- Maintains an efficient schedule / scrubbing the schedule / works the no show and cancellation list.
- Travel may be required due to need of position.
- Receives incoming phone calls for clinic appointments from patients
- Answers phones and direct calls to appropriate staff
- Responsible for the complete and accurate processing of appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling.
- Responsible for scheduling, updating and canceling of patient clinic appointments
- Transmit correspondence or medical records appropriately
- Ensures complete and accurate patient registration
- Greet visitors, ascertain purpose of visit and direct them to the appropriate staff
Requirements
- Excellent written and verbal communication skills
- Ability to Multi-task
- Knowledge of principals encompassing great customer service and ways to actively help patients
- Computer literacy Proficient in Microsoft Word and Excel
- Familiar with Medical scheduling software
- Attention to Detail
- High School diploma or equivalency
- Strong Math Skills
- Experience Scheduling patient appointments using medical software
Preferred
- BA / BS / AD in relevant field
- 1-3 years of experience in a medical call center
- 1-year experience in dermatological field
- 2 years’ experience of medical and insurance coding
- 1 year experience of record-keeping
Physical Requirements :
- Prolonged periods of sitting and computer work
- Ability to lift up to 10 pounds
About Us....... Who We Are
We are Apex Dermatology & Skin Surgery Center. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner.
A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer
Apex Dermatology & Skin Surgery Center offers a comprehensive benefits plan that includes Paid Time Off (PTO), Paid Holidays, Medical, Dental, Vision, Life Insurance, and Short-Term Disability and 401(k)
Apex Dermatology & Skin Surgery Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Compensation details : 16-19 Hourly Wage
PIc6c13697e7f4-36205-35794775
Patient Service Center Representative
The Patient Care Center Representative will answer incoming phone calls in our Call Center and assist our patients and other visitors. We are currently looking for a talented candidate for the role of Patient Care Center Representative. Apex Dermatology & Skin Surgery Center is a rapidly growing, sk...
Full Time Patient Service Representative (Front Desk) Kent or Streetsboro
The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expec...
Patient Services Representative
The Patient Services Representative assists with appointment scheduling activities for all practice centers. As a Patient Services Representative you will handle inbound calls and provide thorough, efficient, and accurate account updates on for each call made or received and update records informati...
Radiology Services Representative II - Montgomery Breast Center
Provides support to the clinical team to carry out the daily functions of the Imaging Center Business office and provide excellent patient service. Burning patient images to a CD for patient to take at the time of service or to send to appropriate physician. Communicates with patients respectfully i...
Patient Service Representative Maternal Fetal Medicine
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Performs point-of-service activities [visit prep...
TCHP Patient Financial Services Representative Associate - Full Time - Days
Interacts and works with other areas of the patient financial services team to identify and resolve issues related to the billing and collections of medical claims, as well as patient and insurance provider payment posting. Patient Financial Services (PFS) processes for claim generation and submissi...
Customer Service Representative - Work From Home
Customer Service Representative - Call Center Agent. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. Excellent customer service attitude. ...
Patient Services Representative I
The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communicati...
Customer Service Representative, Call Center - Blue Ash, OH (M-F 9:00 am - 5:30 pm EST)
What does a Customer Service Representative do at Green Dot?. As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. As a Customer Service Representative, you can look forward to:. Minimum 2 years of customer ser...
TCHP Patient Financial Services Representative Associate - Remote - Full Time - Days
Interacts and works with other areas of the patient financial services team to identify and resolve issues related to the billing and collections of medical claims, as well as patient and insurance provider payment posting. Patient Financial Services (PFS) processes for claim generation and submissi...