Job Description Summary The Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and / or Director of Patron Services.
This is a part-time position working up to 19 hours per week. This is an entry level position with entry level pay. Evening and weekend availability required depending on event schedule.
This is a continuous recruitment. Responsibilities
- Reporting to the Front of House Manager Manager and / or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.
- Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance.
- Additional responsibilities include pre- / post-show and intermission checks of lobby areas and restrooms.
- Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc.
- This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times.
This position may carry out other duties as assigned.
Required Qualifications
- High School Diploma or GED.
- Ability to provide excellent customer service and keep a calm a professional demeanor.
- Excellent verbal and active listening skills and phone etiquette.
- Interpersonal skills to interact with a diverse group of individuals across campus and visitors to the Musco Center.
- Technical skills to learn and use enterprise systems and departmental tools.
- Ability to learn and abide by Chapman University and Musco Center policies and procedures.
Desired Qualifications
- Experience working in a customer service / public environment is a plus.
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