Customer Service Representative - B020

Job Description

Job Description

In the dynamic environment of Mygrant Glass, where precision and efficiency are key, the Customer Service Representative emerges as a crucial pillar of the organization.

With swift and adept handling of calls, they expertly process CODs and manage payments, all while maintaining a welcoming demeanor.

Their skills extend beyond these tasks as they efficiently navigate the order process and handle customer returns with precision.

As a dependable team player, they excel in a fast-paced setting, offering calm and quick-thinking support that colleagues and customers can rely on.

In the intricate operation of glass distribution, this Customer Service Representative plays a vital role, ensuring seamless transactions and consistently delivering exceptional service.

Does this sound like you?? Come join our team at Mygrant Glass and apply to the Customer Service Representative role!

Customer Service Representative

Non-Exempt

Reports To : Branch Manager

Schedule : M-F Dayshift w / rotating Saturdays

POSITION SUMMARY :

A Customer Service Representative works with clients who have orders, complaints or require information about products / services purchased from the organization.

They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

ESSENTIAL JOB FUNCTIONS :

• The following responsibilities are subject to change based on the needs of the company and the employee level.
• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES :

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

EDUCATION REQUIREMENTS

High School Diploma, GED or equivalent preferred.

PHYSICAL DEMANDS

• This position requires close visual acuity to perform activities such as : preparing and analyzing data and figures; viewing a computer terminal;
• extensive reading; visual inspection involving small defects, small parts, and / or operation of machines (including inspection);
• and / or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound;
• Exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects;
• Must be able to remain in a stationary position and / or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.

BASE SALARY :

The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors, including but not limited to, the individual’s experience, education, certifications, knowledge, skills and geography / work location, and may ultimately be more or less than the posted range.

Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and vacation days.

This job description is subject to change at any time by the Company.