Company Overview
Founded in 1996, Electric Express Appliance Inc. has established itself as a leading service company that delivers exceptional, convenient customer service.
As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir.
Job Summary
We are looking for an Appliance Repair Technician with outstanding customer service skills.
Benefits / Perks
- Vacations, holidays and sick days paid time off
- Medical benefits, retirement savings
- Company Vehicle
- Gas and parking cards
- Uniforms : shirts, pants, jacket, hat
- iPad
- Specialized tools and equipment
- Earn $60,000 to $120,000+ per year on a pay scale that rewards performance!
- Annual Company Bonus
Responsibilities
- Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
- Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
- Meet or exceed key performance indicator metrics for performance incentives.
- Diagnose and repair all major appliances such as refrigerators, washers and dryers, gas / electric stoves, microwave ovens, and dishwashers.
- Complete all required technician competency model training
- Drive company vehicles safely and responsibly to and from customer locations.
- Utilize handheld devices, iPad, to update work orders in a paperless environment.
- Consistently deliver a 5 Star customer experience
Qualifications
- Must be enthusiastic and customer service-focused.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Willingness to learn and develop skills.
- Must have a valid driver’s license.
- Take a pre-employment drug screen, criminal background check, and driver’s license check.
- Ability to read, write, and speak English (bi-lingual is always a plus)
- Must be able to lift or maneuver 50 pounds.
- High school diploma or equivalent.
- Prior experience in appliance repair, HVAC, electrical, or related fields preferred.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business.
All inquiries about employment at this location should be made directly to the location.
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