Manager Systems Site Operations

Job Description

We are looking for a Manager of Systems to lead the team supporting the daily operations of our Back of House Applications, including facilities & asset management, operations, cash management and employee management systems.

In this role, you’ll be responsible for supporting end users, handling escalations, monitoring performance and developing solutions for business-critical systems.

You’ll partner with internal IT teams, vendors and stakeholders to support and deliver technology that improves our business.

You’ll also act as a leading advocate for change and process improvement to promote a culture of Operational Excellence throughout our organization.

Responsibilities

• Hands-on participation in triaging support issues to ensure rapid resolution
• Ensure teams adhere to operational processes, such as change management, infrastructure & user compliance audits
• Provide guidance on best practices when leveraging technology to achieve business goals
• Define the overall strategy, standardization, and maintenance of software applications in support of business goals
• Manage direct staff including professional development, coaching and performance management
• Ensure preventive maintenance activities are implemented for supported applications to improve the availability of services
• Collaborate with internal teams and stakeholders to achieve operational and strategic goals
• Provide support and guidance for various hardware and software upgrades
• Establish strong relationships with software vendors to stay current on technology roadmaps and ensure SLAs are maintained
• Establish processes to drive continuous improvement of system availability & performance
• Develop and maintain system documentation and compliance with all regulatory and security controls
• Maintain health and consistency of application environments
• Manage on-call rotation schedule
• Additional management / leadership activities as assigned

Qualifications

• Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, Business Administration, or related field preferred
• Minimum of 7 years of experience in a technology support role
• Minimum of 5 years supporting business applications
• 3+ years’ experience leading technical teams in a support function
• 2+ years’ experience in vendor and stakeholder management
• Proven experience with relational databases preferably Microsoft SQL Server
• Demonstrates detailed technical knowledge in enterprise and web applications

Desired Characteristics

• Ability to interface and influence at all levels of an organization
• Ability to work in a flexible environment, where the job could evolve over time
• Ability to manage multiple projects and operational tasks, simultaneously
• Experience estimating project efforts
• Solution-oriented and team focused
• Excellent verbal and written communication skills
• Strong customer service attitude
• Technical and functional understanding of asset management, supply chain and business operations preferred
• Entertainment industry experience preferred

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Learn more about the benefits offered by NBCUniversal by visiting the of the Careers website. Salary range : $110,000 - $145,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation,

marital status, pregnancy, veteran status, membership in the uniformed services,

genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories,

or arrest or conviction records, in a manner consistent with relevant legal

requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring

Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access as a result of your disability. You can

request reasonable accommodations by emailing .