Job Description
Job Description
Description :
Ventura Orthopedics is a leading healthcare provider specializing in orthopedic care. With a team of skilled orthopedic surgeons and medical professionals, we are dedicated to helping patients regain mobility, reduce pain, and improve their quality of life.
Our commitment to excellence, advanced treatments, and personalized care has made us a trusted name in the field of orthopedics.
The main function of The Case Management Department Assistant position is to provide support to the Case Managers and others in the department to ensure efficient, organized, and smooth day-to-day operation of the Case Management Department.
The Case Management Department Assistant works collaboratively as part of a multi-disciplinary team whose focus is to provide patient and family education, communication, and coordination of services with compassion and competency during an episode of care.
The Case Management Department Assistant is responsible for managing confidential and time sensitive material.
Requirements :
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Run daily reports to confirm elective surgeries, discover changes made to patients scheduled procedures and / or appointments or other missing data.
- Build new patients and procedures into Patient Tracking systems daily as needed.
- Manage incoming faxes, upload into patient tracking system, and assign to the proper person. Forward voicemails that come through the Case Management email to the appropriate person.
- Create and maintain the weekly schedule. Update throughout the day as changes arise. Notify Case Manager and Assistant Case Manager of any changes to the schedule.
- Create and update forms with Microsoft Word, Adobe Acrobat and Excel as needed.
- Mail, email, or fax documents
- Remove Program Patient notifications within the EMR for any patient that is past the end of their episode date.
- Add and remove patients as instructed from the telephone hive
- Scan documents as received into patient charts.
- Take and communicate telephone messages as needed.
- Other duties as assigned.
Skills and Attributes
Excellent organizational skills
Good communication skills
Proficient with Microsoft Office Programs and Adobe
Strong sense of teamwork
Education and / or Experience
High school diploma or general education degree (GED); and twelve to eighteen months related experience and / or training;
or equivalent combination of education and experience
Experience with Electronic Medical Records system a plus
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