IT Support Specialist

Job Description

Job Description

Who We Are

Jaros, Baum & Bolles (JB&B) is a MEP engineering firm headquartered in New York City with additional offices in Boston and Philadelphia.

For over 100 years, JB&B has leveraged cutting-edge technologies with sound engineering practices to create building designs that have transfigured the skyline, reimagined healthcare, and brought us closer to a sustainable, low-carbon future.

We foster a collaborative, high-performing culture in which our employees share the common goal of creating a progressive, inclusive and fun work environment.

JB&B values the voices and opinions of our employees. We are a team. We are a community.

About the Role

IT Helpdesk Support ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the laptop level.

This position requires a minimum of four days per week of in-office attendance.

Responsibilities :

• Field incoming help requests through a support ticketing system.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Develop help sheets and frequently asked questions lists for end users.

Qualifications :

• 2- or 4-year college degree in Information Technology or related field.
• Working technical knowledge of basic networking, servers, PC and MAC hardware and operating systems.
• Working knowledge of Microsoft office 365 applications.
• General business application support experience.
• Working technical knowledge of current network hardware, protocols, and standards,
• Hands-on hardware troubleshooting experience.
• Good understanding of the organization’s goals and objectives.
• Occasional ability to be on-call availability in the event of emergencies or after-hours support / maintenance.
• Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Working Conditions :

This job operates in a professional office environment and requires the use of standard office equipment.

What We Offer :

Our employees are our greatest strength. We invest in our people and support their needs by providing the following benefits :

• Hybrid workplace offering the flexibility to work both from home and the office
• Comprehensive benefits package including 401k employer match
• Paid time off (PTO), paid parental leave and inclusive holidays
• Training and professional development courses through JB&B University
• Multiple employee resource groups
• Volunteer program & community outreach

Estimated compensation range : $26- $29 per hour (This is a non-exempt role, overtime eligible).

Jaros, Baum & Bolles is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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