INSIDE SALES REPRESENTATIVE

Inside Sales Representative

Location : Montreal, QC, CA

Reporting to the Sales Manager, the Inside Sales Representative will communicate Cascades' value proposition to customers and achieve revenue and margin objectives by :

• new customer acquisition and stability through lead qualification, inbound lead follow up and cold calling and outbound emails;
• managing existing customer accounts through understanding customer needs, connecting with remote customers to maintain strong relationships and provide value-creating ideas, and developing and executing account plans to ensure growth and margin

This role consist of :

• create quotes,
• negotiating with customers,
• answering technical questions from customers,
• understand the competitive dynamics of the market and Cascades' ability to differentiate, and
• work collaboratively with the Marketing, Customer Service, Design and Finance teams.
• Work-life balance (telecommuting, flexible hours);
• Employee Assistance Program (EAP);
• Training Centre;
• Long-term career management plan;
• Work environment focused on sharing knowledge and valuing individual and team successes.
• Profit sharing;
• RRSP and group insurance with significant employer participation;
• Personal computer equipment purchase program;
• Many other Cascades advantages!

Your individual responsibilities

The Inside Sales Representative's primary responsibilities will be to :

• Maintain and grow revenue for his / her accounts
• Support the creation and negotiation of contracts for their accounts
• Develop the customer portfolio
• Achieve revenue and sales objectives
• Identify leads based on our strategy and business rules
• Maintain excellent relationships with clients and ensure they are satisfied with the use of digital tools
• Develop and manage account plans for small regional accounts within established guidelines (revenue targets)
• Provide detailed and accurate sales forecast to the team
• Facilitate integration and ensure a consistent approach to customers across Cascades SBUs
• Establish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)
• Utilize and update the CRM

The Inside Sales Representative has the following qualifications and skills :

• Minimum of one year of experience in a similar position
• Autonomous person able to communicate effectively
• In-depth understanding of Cascades products and services in your region
• Ability to research accounts and identify key players using digital tools
• Customer focused approach with the ability to identify customer needs, issues and interests
• Ability to analyze competitive activities and the potential of new products and services
• Ability to adapt quickly and be highly flexible to handle accounts in different markets
1 day ago