Inside Sales Representative
Location : Montreal, QC, CA
Reporting to the Sales Manager, the Inside Sales Representative will communicate Cascades' value proposition to customers and achieve revenue and margin objectives by :
- new customer acquisition and stability through lead qualification, inbound lead follow up and cold calling and outbound emails;
- managing existing customer accounts through understanding customer needs, connecting with remote customers to maintain strong relationships and provide value-creating ideas, and developing and executing account plans to ensure growth and margin
This role consist of :
- create quotes,
- negotiating with customers,
- answering technical questions from customers,
- understand the competitive dynamics of the market and Cascades' ability to differentiate, and
- work collaboratively with the Marketing, Customer Service, Design and Finance teams.
- Work-life balance (telecommuting, flexible hours);
- Employee Assistance Program (EAP);
- Training Centre;
- Long-term career management plan;
- Work environment focused on sharing knowledge and valuing individual and team successes.
- Profit sharing;
- RRSP and group insurance with significant employer participation;
- Personal computer equipment purchase program;
- Many other Cascades advantages!
Your individual responsibilities
The Inside Sales Representative's primary responsibilities will be to :
- Maintain and grow revenue for his / her accounts
- Support the creation and negotiation of contracts for their accounts
- Develop the customer portfolio
- Achieve revenue and sales objectives
- Identify leads based on our strategy and business rules
- Maintain excellent relationships with clients and ensure they are satisfied with the use of digital tools
- Develop and manage account plans for small regional accounts within established guidelines (revenue targets)
- Provide detailed and accurate sales forecast to the team
- Facilitate integration and ensure a consistent approach to customers across Cascades SBUs
- Establish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)
- Utilize and update the CRM
The Inside Sales Representative has the following qualifications and skills :
- Minimum of one year of experience in a similar position
- Autonomous person able to communicate effectively
- In-depth understanding of Cascades products and services in your region
- Ability to research accounts and identify key players using digital tools
- Customer focused approach with the ability to identify customer needs, issues and interests
- Ability to analyze competitive activities and the potential of new products and services
- Ability to adapt quickly and be highly flexible to handle accounts in different markets
9 hours ago