INSIDE SALES REPRESENTATIVE

Cascades Inc.
Rowland Heights, CA, United States
Full-time

Inside Sales Representative

Location : Montreal, QC, CA

Reporting to the Sales Manager, the Inside Sales Representative will communicate Cascades' value proposition to customers and achieve revenue and margin objectives by :

  • new customer acquisition and stability through lead qualification, inbound lead follow up and cold calling and outbound emails;
  • managing existing customer accounts through understanding customer needs, connecting with remote customers to maintain strong relationships and provide value-creating ideas, and developing and executing account plans to ensure growth and margin

This role consist of :

  • create quotes,
  • negotiating with customers,
  • answering technical questions from customers,
  • understand the competitive dynamics of the market and Cascades' ability to differentiate, and
  • work collaboratively with the Marketing, Customer Service, Design and Finance teams.
  • Work-life balance (telecommuting, flexible hours);
  • Employee Assistance Program (EAP);
  • Training Centre;
  • Long-term career management plan;
  • Work environment focused on sharing knowledge and valuing individual and team successes.
  • Profit sharing;
  • RRSP and group insurance with significant employer participation;
  • Personal computer equipment purchase program;
  • Many other Cascades advantages!

Your individual responsibilities

The Inside Sales Representative's primary responsibilities will be to :

  • Maintain and grow revenue for his / her accounts
  • Support the creation and negotiation of contracts for their accounts
  • Develop the customer portfolio
  • Achieve revenue and sales objectives
  • Identify leads based on our strategy and business rules
  • Maintain excellent relationships with clients and ensure they are satisfied with the use of digital tools
  • Develop and manage account plans for small regional accounts within established guidelines (revenue targets)
  • Provide detailed and accurate sales forecast to the team
  • Facilitate integration and ensure a consistent approach to customers across Cascades SBUs
  • Establish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)
  • Utilize and update the CRM

The Inside Sales Representative has the following qualifications and skills :

  • Minimum of one year of experience in a similar position
  • Autonomous person able to communicate effectively
  • In-depth understanding of Cascades products and services in your region
  • Ability to research accounts and identify key players using digital tools
  • Customer focused approach with the ability to identify customer needs, issues and interests
  • Ability to analyze competitive activities and the potential of new products and services
  • Ability to adapt quickly and be highly flexible to handle accounts in different markets
  • 9 hours ago
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