Training will be onsite in Warwick RI, remote after training.
Pay Rate : $ per hour
Job Description :
Class training schedule and duration : Class start date set to /
weeks of training - last day of training / nesting is / .
am - : pm
Schedule post training :
First day workers can begin working at home
Anywhere from : am to : pm schedule, based on a competitive bid.
Required Experience / Skills :
- Years call center experience required
- Must have basic computer literacy
- Preferred to have attention to detail
Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.
This position may also support conserving existing assets.
Responsibilities include :
- Provide service to customers who possess a policy through by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
- Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
- Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
- Efficiently access multiple electronic systems and LAN / PC to provide complete response;
- Work at all times to enhance and strengthen the relationship between the customer and ;
- Support special campaigns as needed, or if solicited by the customer;
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Skills required include :
- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
- Excellent oral & written communication skills;
- Superior telephone etiquette;
- Excellent listening skills and ability to articulate ideas;
- Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ;
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
- Strong organizational skills;
- Strong ability to multi-task;
- Demonstrated ability to manage stress;
- Strong computer skills;
- Ability to think out of the box to generate innovative process improvements;
- Strong solid math and analytical skills;
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can / will change to meet business needs and additional hours may be expected if a business need requires it.
Previous Call Center experience preferred