Purpose :
The Central Business Office Team Lead is responsible for the day-to-day functions of an assigned Team(s), distributing and assigning work to Team Members to ensure the timely completion of job duties, monitoring quality and quantity of work performed by the Team, and working closely with the CBO Supervisor to uphold established protocols
Essential Duties / Responsibilities :
Possess a clear understanding of Team’s responsibilities and the ability to effectively communicate those responsibilities to the Team
Effectively communicate to staff goals, objectives, policies and procedures
Continually review processes, policies, and procedures for appropriateness
Work with Team to maintain continued learning
Consistent monitoring of work load with triaging to other Team Members as needed in order to meet established time lines
Perform quality assurance audits on each Team Member to ensure completeness of duties performed
Effectively communicate weaknesses and improvements to staff
Provide training for new employees and re-education of current personnel
Work with Peers, other Departments in an effective manner to identify and resolve issues
Review financial reports and information and take appropriate action based on that information
Assist with interview of employee candidates
Assist with preparation and communication of employee performance evaluations
Assist with review of employee vacation and time off requests and provide required coverage
Investigate new technologies for improved efficiencies and effectiveness of department
Other Duties :
As assigned by manager
Qualifications : Required :
Required :
Strong coaching / mentoring skills
Strong written and verbal communication skills
Strong analytical, problem solving, and decision-making skills
Working knowledge of Revenue Cycle
ADA Physical Demands :
Rarely (Less than .5 hrs / day) Occasionally (0.6 2.5 hrs / day) Frequently (2.6 5.5 hrs / day) Continuously (5.6 8.0 hrs / day)
Physical Demand
Required?
Frequency
Standing
Sitting
Walking
Kneeling / Crouching
Lifting
Preferred : Competencies
Competencies
General
- Customer Service
- Professionalism / Integrity / Responsibility
- Teamwork / Process Focus
- Dependability / Punctuality
- Interpersonal Relationships / Communication
- Judgment / Decision Making / Problem Solving
- Quality / Quantity
- Initiative
- Safety / Housekeeping
- Organizational Skills / Time Management
Department Specific :
- Ability to guide and coach Team Members
- Professional communication skills
- Ability to consistently meet deadlines
- Resourceful
- Work independently, with minimal supervision and appropriate need for additional input
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