Search jobs > Akron, OH > Customer service representative

Customer Service Representative

FASTSIGNS
Akron, OH
$32.5K-$37.5K a year
Full-time

Benefits :

  • 401(k) matching
  • Opportunity for advancement
  • Paid time off
  • Training & development

FASTSIGNS #220401 is hiring for a Customer Service Representative to join our team

Benefits / Perks :

  • Competitive Pay
  • Paid Vacation and Holidays
  • Performance Bonus
  • Ongoing Training Opportunities
  • Advancement Opportunities

A Successful FASTSIGNS Customer Service Representative Will :

  • Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
  • Identify and resolve customer satisfaction issues.
  • Communicate with customers on order status and changes the production schedule
  • Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
  • Develop a complete understanding of pricing and proposal models.
  • Complete all paperwork and follow established center procedure from initiation through completion of a project (i.e., Work Order, POS entry pre-payment collection, artwork approval, reporting).
  • Prepare estimates and establish / maintain estimate follow-up procedures.
  • Communicate with customers on order status and changes the production schedule.
  • Maintain an attractive retail environment (clean, organized and functional).
  • Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork.

Ideal Qualifications for FASTSIGNS Customer Service Representative :

  • 2-3 years of retail or counter sales experience preferred
  • High school diploma or equivalent
  • Outgoing, responsive, eager to learn and has the ability to build relationships
  • Great listening and organization skills
  • Ability to view a computer screen for long periods (4 hours or more)
  • Ability to work under pressure to output high volume, high-quality work
  • Sign industry experience a plus but not required

Do you enjoy working with people? Do you enjoy helping people solve problems by providing excellent customer service and responsiveness ?

Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the growing and ever-changing Sign Industry. Apply today!

Compensation : $32,500.00 - $37,500.00 per hour

Compensation : $32,500.00 - $37,500.00 per hour

30+ days ago
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