Job Summary :
Our client is seeking a HR Coordinator to join their team! This position is located in Atlanta, Georgia.
Duties :
- Provide superior customer service to employees and managers of the company via the Concierge customer portal, and other social channels
- Support the knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service
- Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data
- Follow through to ensure all assigned cases are resolved and closed timely and appropriately
- Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
- Maintain appropriate level of process, program, and policy knowledge in order to assist employees
- Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and / or manager’s experience with the process
- Assist with User Acceptance Testing for system enhancements
- Process corrections or transactions not handled through Employee or Manager Self Service in Workday
- Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience
Desired Skills / Experience :
- 1+ year(s) prior work experience in Human Resources or a centralized customer service environment preferred
- Prior experience with Workday HCM or similar HRIS is desirable
- Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
- Excellent verbal and written communication skills
- Ability to navigate and collaborate with employees through personal circumstances
- Ability to diagnose a problem and lead correction efforts through effective communication and execution
- Superior employee experience focus
- Ability to navigate in a high-paced evolving environment with contending priorities
- Ability to maintain confidentiality in all aspects of job responsibilities
- Appetite for growth and desire to drive process improvements applying technology
- Work effectively in a team setting
- Experience working in HR shared services organization for an established company is ideal
Benefits :
- Medical, Dental, & Vision Insurance Plans
- 401K offered
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