Programs & Quality Assurance Coordinator

Description

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

JOB TITLE : Programs & Quality Assurance Coordinator

REPORTS TO : Chief Programs Officer

SCHEDULE : Monday-Friday (8 : 00am-4 : 30pm)

LOCATION : Santa Monica, CA

STATUS : Full-Time, 40 hrs / wk, Non-Exempt

CELL PHONE : Reimbursement for use

DRIVER POSITION : Yes if yes, please reference driving policy

SALARY RANGE : $24.00-$25.00 / hr

ABOUT US :

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles.

Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive.

Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming.

If you have the skills, passion and collaborative spirit, join our growing team of nearly 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions.

We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE :

The Programs & Quality Assurance Coordinator works under the supervision of the Chief Program Officer (CPO) and provides support.

The Programs & Quality Assurance Coordinator supports the CPO and Directors with a variety of administrative tasks, including but not limited to managing calendars, creating purchase orders and expense requests, corresponding with staff and external stakeholders, and planning meetings and events.

To be successful in this role, you should be well-organized, have excellent time management skills, and the ability to work independently with minimal supervision.

WHAT YOU’LL DO :

• A wide range of administrative tasks to support the CPO, Directors, and SPY workgroups
• Lead agency in standardizing charting systems
• Create and lead quarterly peer chart audits
• Work closely with programs’ leadership team to standardize charting systems and build structure to assure consistent, high quality documentation
• Lead Performance and Quality Improvement meetings monthly and support program leaders in creating appropriate goals and generating cross-department feedback through training, content review, and appropriate deadlines
• Provide administrative support and coordination for CPO and Directors
• Research, compile, prepare and review documentation
• Support routing referrals from outside partners
• Manage CPO's email and calendar
• Conduct onsite and offsite assignments, coordination and purchases
• Prepare meeting agendas and materials, and take meeting minutes
• Prepare PowerPoint and / or Canva presentations
• Support Directors with credit card reconciliation and create check requests
• Support with event coordination
• Assist with preparing communication materials
• Serve as an ambassador of the organization and operate with a high degree of professionalism
• Perform administrative work such as scanning, filing, making copies, entering data, etc.
• Support CPO with special projects as assigned
• Attend meetings and events on behalf of the CPO
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion
• Support administrative onboarding including making keys, ordering phones, and business cards
• Support Programs with office supply ordering and needs coordination
• Work closely with Development team for donation support and tracking as needed
• Additional duties as assigned to support the organization’s mission

WHAT YOU’LL NEED :

• Bachelor's Degree in Business Administration, Development, or any related field is preferred .
• High School Diploma is required .
• 1-2 years of administrative experience is required .
• 1-2 years of quality assurance experience is preferred .
• 1-2 years of experience working in a non-profit is preferred .
• An uncompromising sense of integrity and ethics, discretion and confidentiality
• Trustworthy, reliable, able to work independently and exercise good judgment
• Ability to establish and maintain cooperative and effective working relationships with others
• Excellent knowledge of Microsoft Suite and Google Suite; knowledge of Slack, Asana, DocuSign, Zoom and GoToConnect preferred
• Strong analytical and organizational skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong initiative and leadership skills
• Ability to communicate effectively in verbal and written formats
• Strong project management, organizational, and administrative skills
• Cultural humility
• Flexibility
• Exceptional attention to detail
• Valid CA Driver's license, personal vehicle and adequate insurance

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS :

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort / lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS :

Mandated Reporting Requirements : The person holding this position is considered a mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

COVID-19 Vaccination Requirements : Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination.

If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program.

Driver Positions :

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance.

Job offers are contingent upon a satisfactory driving record.

NOTE : All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period.

SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will.

It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff.

New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period.

However, completion of the introductory period does not change or alter the at-will employment status. Employees continue to have the right to terminate their employment / business relationship at any time, with or without cause or notice, and SPY has the same right.

The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS :

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation / sick time.

We also offer unique perks including weekly meditation / mindfulness and professional development opportunities that are tailored to your individual career growth.

EEO STATEMENT :

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Please include references in your application.

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