Hotel General Manager

• The General Manager is responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability;
• responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance;

oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.

ESSENTIAL FUNCTIONS :

Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.

Ensures all departments are profitable and maintain strong working relationships.

• Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base.

Knows monthly production levels for each sales person on the staff

• Involved in community and / or government affairs.
• Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
• Ensure outstanding guest service and the adherence to all brand standards.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Comply with all corporate accounting procedures.
• Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Conducts daily Huddle to include all employee
• Holds weekly Leadership meetings with agenda
• Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
• Monitors performance, develops and guides Employees in career paths
• Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed;

responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.

• Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Thoroughly understand and implement the Brand service culture.
• Adheres to action plans and budget concepts (revenues, costs, etc.)
• Safeguard the realization, tracing and adjustment of deviations
• Develops actions for improvement and costs savings
• Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
• Available to work front desk shifts as needed (min 2 days) when running below 30%
• Involvement and follow up on all guest complaints, incidents and accidents
• Maintain contacts with public authorities in regards to licensing
• Attend monthly department employee meetings whenever possible.
• Perform other duties as required
• Provides a professional image at all times through appearance and dress

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

• Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
• Excellent written and verbal communication and interpersonal skills
• Well organized and detail-oriented
• Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
• Ability to multi-task
• Must be able to effectively lead and motivate a team.
• Proficiency in Microsoft Office applications
• Previous Sales experience preferred
• Must have a valid driver’s license and be able to operate a vehicle to meet with clients.

PHYSICAL DEMANDS :

• While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time;
• may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time;

use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.

• May be required to regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS :

• Proven experience as Hotel Manager or relevant role with an emphasis on sales
• Must have 3-5 years’ prior experience as a General Manager.
• College Education Preferred
• Understanding of all hotel management best practices and relevant laws and guidelines
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
30+ days ago