IT Business Process Analyst

Job Description

Job Description

THIS IS AN ON-SITE POSITION IN HARRISBURG, PENNSYLVANIA.

DESCRIPTION OF EMPLOYER : Founded in 1901, Feeser’s, Inc., is a family-owned and operated full-line foodservice distributor located in Harrisburg, PA, servicing the Mid-Atlantic region.

Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY : The IT Business Process Analyst will play a pivotal role in enhancing business processes and supporting strategic initiatives, focusing on coordinating user testing for an ERP migration .

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct detailed business processes, workflows, and systems analysis to identify inefficiencies and recommend solutions.
• Gather and document business requirements through meetings, interviews, and observations.
• Develop functional specifications and system design specifications.
• Collaborate with stakeholders to prioritize business requirements and manage project scope.
• Perform data analysis to support decision-making and identify trends, anomalies, and areas for improvement.
• Create and maintain reports, dashboards, and key performance indicators (KPIs) to monitor business performance.
• Identify opportunities for process optimization and automation.
• Develop and implement process improvement strategies.
• Monitor the effectiveness of implemented solutions and make adjustments as necessary.
• Assist in the planning, execution, and monitoring of projects.
• Ensure projects are delivered on time and within scope and budget.
• Communicate project status, risks, and issues to stakeholders.
• Develop and execute a comprehensive user testing plan for the ERP migration project.
• Coordinate and schedule user testing activities with relevant stakeholders.
• Create test cases, scenarios, and scripts based on business requirements.
• Facilitate user training sessions and provide support during testing phases.
• Collect, document, and track user feedback and issues during testing.
• Work with IT and development teams to resolve issues identified during testing.
• Maintain detailed and organized documentation of business processes, requirements, specifications, and testing activities.
• Prepare user manuals, training materials, and other documentation as needed.
• Act as a liaison between business units, IT, and other stakeholders to ensure clear communication and understanding of project goals and requirements.
• Facilitate meetings and workshops to gather requirements, present findings, and discuss solutions.
• Provide support to end-users during and after the implementation of solutions.
• Conduct training sessions for staff on new processes and systems.
• Ensure that solutions meet business needs and requirements.
• Conduct regular reviews and audits of business processes and systems to ensure compliance with standards and best practices.
• Develop user manuals, training materials, and technical documents.
• Create presentations for users.
• Create detailed test cases and scenarios.

SKILLS REQUIRED :

• Ability to analyze complex business processes and data.
• Proficiency in identifying issues, trends, and opportunities for improvement.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical stakeholders.
• Ability to manage multiple projects and tasks simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work effectively with cross-functional teams.
• Strong negotiation and conflict resolution skills.
• Ability to build and maintain relationships with stakeholders at all levels.
• Ability to learn new systems and processes quickly.
• Willingness to embrace and drive change within the organization.

QUALIFICATIONS & EXPERIENCE :

• A Bachelor’s degree in Business Administration, Information Technology, Computer Science, Finance, or a related field is required.
• Relevant certifications, such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or Lean Six Sigma certification, are a plus.
• Minimum of 3-5 years of experience as a Business Analyst, preferably within the food distribution, logistics, or a related industry.
• Hands-on experience with ERP systems, including implementation, migration, and user testing coordination.
• Experience with Oracle Cloud products is a plus.
• Experience in a wholesale distribution environment is a plus.

Feeser's, Inc. is an Equal Opportunity Employer.

Qualified women, minorities, and US military veterans are encouraged to apply.

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