Client Solutions Team Lead

VirtualVocations
Renton, Washington, United States
Full-time

A company is looking for a Client Solutions Team Lead to oversee client operations and scheduling solutions.Key ResponsibilitiesLead and manage a team of scheduling specialists, including hiring, training, and performance managementDrive operational excellence by analyzing and improving core workflows and staffing processesConduct quality assurance reviews and maintain up-to-date training materials for the teamRequired QualificationsStrong business judgment with a bias toward action in fast-paced environmentsData-driven decision-making skills with a strategic mindsetExperience managing front-line operations professionals and distributed teamsFamiliarity with core business systems, including Microsoft / Google Workspace, especially Excel & PowerPointExperience with ticketing systems (e.g., Zendesk) is a plus

8 hours ago
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