Key Management Services Analyst Key Responsibilities :
- Cryptographic Key Management :
- Exchange cryptographic keys with customers globally.
- Utilize inhouse-built tools like OpenSSL for key management.
- Handle up to 30 key exchanges concurrently.
- Information Security Focus :
- Background in Help Desk or Network Command Center, emphasizing Information Security.
- Understanding of Symmetric vs Asymmetric Keys, PKI, and cryptographic protocols.
- Customer Interaction :
- Communicate with customers (internal & external) via email, IM, and phone.
- Assist in loading payment keys and validating them within systems.
- Track all actions using ticketing systems.
- Team Collaboration :
- Work within a team of 13, supporting and training peers as needed.
- Foster a cooperative environment where team members assist each other.
- Operational Support :
- Project manage key exchanges to ensure service continuity.
- Operate key management systems adhering to security protocols.
- Support customers on technical and procedural inquiries.
Required Skills and Qualifications :
- Education : Graduate or equivalent.
- Experience : Intermediate to Advanced skills preferred.
- Technical Knowledge : IT Security, cryptography, and payment authorization systems.
- Language Skills : Fluent in English (Spanish is a plus).
- Soft Skills : Strong customer service, organizational, and communication skills.
- Attributes : Detail-oriented, analytical, proactive, and adaptable.
- Team Skills : Collaborative, structured, and able to work in a diverse team environment.
Additional Information :
- Environment : Not fully remote; requires on-site presence on specified days.
- Training : Provided for inhouse tools; willingness to learn is essential.
- Career Path : Possibility of conversion or extension based on departmental needs.
This role emphasizes a blend of technical expertise in IT Security and cryptography with strong customer service and organizational skills.
The candidate should thrive in a structured team environment, balancing technical tasks with customer-facing responsibilities in a global context.
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Key Management Services Analyst. Background in Help Desk or Network Command Center, emphasizing Information Security. Understanding of Symmetric vs Asymmetric Keys, PKI, and cryptographic protocols. Operate key management systems adhering to security protocols. ...
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