Capitol Bridge LLC is currentlyseeking a full-time TrainingFacilitator to support our training function for animportant government project.
As a Training Facilitator, you willbe responsible for delivering and assisting with the trainingprograms that will improve the effectiveness and success of ouremployees.
The Trainer should be a professional with CustomerService and / or Call Center experience. Their focus will be on thedevelopment of new employees in their specific roles and theprofessional development of currentstaff.
This schedule is asfollows :
This is a seasonal position,on-site, and the contact center hours of operation will vary bylocation but generally are : 6 : 00 AM to 12 : 00 AM EST, Sunday throughSaturday (7 days aweek).
Location : On-site, El Paso,TX
Pay andBenefits :
Base rate : $23.97hourly
Group Medical, Dental, and Visioninsurance are available first of the month following 30 days ofemployment. Capitol Bridge will be contributing $4.
41 Health andWelfare contributions for every hour you work (including PTO butexcluding overtime hours)
- 401(k) available with companymatch of 4%, available after six months ofemployment
- Paid holidays
- Earn accrued PTO (PaidTime Off), after 1 year of continuousservice.
- Paid Sick Leave (1 hour for every30 hours worked)
- Life / AD&D Insurance andEAP
Duties
- Secure and set up the training classroom and / or planvirtual training events.
- Prepare training resources andagendas.
- Deliver training toall levels of staff.
- Conductregular training activities to ensure compliance with companyprojects, policies, and laws.
- The ability to quickly acquire understanding of thecurriculum and topics of each trainingtopic.
- Conduct activities andexercises based on the training curriculumneeds.
- Distribute and analyzetraining feedback surveys.
- Monitor employees’ post trainingperformance.
- Providecoaching / mentoring in regard to performance and qualitymetrics.
- Hold refreshersessions as needed.
- Communicateconsistently with management in regard to attendance, behavior orother issues as needed.
- Have ahigh degree of flexibility.
- Assist other departments during periods of highactivity.
Required Qualifications&Experience :
- 3-5 years customer service experience within a callcenter
- I year Training Experience within the last 5years.
- Strong proficiency inMicrosoft Word, Excel, PowerPoint, and Office 365Suite.
- Bachelor'sD egree,preferred
ExpectedSkills :
- Excellent presentation and public speakingskills
- Excellent interpersonal,communication (written and oral), organizational and timemanagement skills.
- Highattention to detail.
- Theability to work independently, collaboratively, and effectively ina fast-paced environment.
- Theability to adapt and improvise in instances of abruptchange.
- Ability to managemultiple tasks, including scheduling and monitoring employeeprogress.
About CapitolBridge
Founded in 2012, Capitol Bridge isbased in Arlington, Virginia and is a SBA 8(a) Certified SmallDisadvantaged Business with proven expertise providing independentmedical reviews, records / data management services, medical coding,administrative staffing and eligibilityreviews.
ReasonableAccommodation
If you require alternativemethods of application or screening, you must approach the employerdirectly to request this. To perform this job successfully, anindividual must be able to perform each essential dutysatisfactorily.
The requirements listed are representative of theknowledge, skill, and / or ability required. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions.
Other duties may beassigned.
EEOStatement
Capitol Bridge LLC. is an EqualOpportunity Employer. All employment decisions at Capitol Bridgeare based on business needs, job requirements and individualqualifications, without regard to race, color, religion or belief,national, social or ethnic origin, sex (including pregnancy), age,physical, mental or sensory disability, HIV Status, sexualorientation, gender identity and / or expression, marital, civilunion or domestic partnership status, past or present militaryservice, family medical history or genetic information, family orparental status, or any other status protected by the laws orregulations in the locations where weoperate.
TextingNotice
We communicate with applicants bytext in additional to email and phone. If you apply for thisposition, we may text you about this position, your application forthe position or other things relevant to this job position.
If wetext you and you no longer want us to text you, you can opt out atthattime.
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