Nordic Spa Operations Administrator

Simple. Inclusive. Natural. Social

We are hiring for the role of Spa Operations Administrator. This full-time leadership opportunity is based out of the brand new Alyeska Nordic Spa in Girdwood, Alaska, and offers an excellent compensation and benefits package.

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others.

We are wellness redefined.

Achieving Excellence :

As the Spa Operations Administrator for the Nordic Spa, you are authorized to provide leadership support and ensure the administration runs smoothly and efficiently.

You will showcase your organisational skills to oversee administrative and clerical activities, collect, organize and retrieve data, documents and information to ensure effective and efficient daily spa operations.

Your role is crucial in maintaining a positive guest environment and fostering a culture that reflects our Spa values : Simple, Natural, Inclusive, and Social.

Your ability to facilitate smooth, efficient operations by planning carefully, anticipating needs to support our leadership team, will be the ultimate measure of success.

We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.

Summary of Responsibilities :

• Supporting the leadership team with all administrative requirements
• Ordering, storing and distributing office supplies and office equipment
• Assisting in inventory management and ordering of all spa supplies working directly with the department leaders
• Assembling, preparing, and analyzing data, creating reports and presentations on spa metrics such as daily sales, access counts, revenue per available locker, and other sell reports and rates.

Compiling results into meaningful reports and spreadsheets.

• Effectively manage the back end of the spa’s POS system with the ability to pull and input applicable data
• Manages the daily, weekly and monthly payroll and benefits functions. Ensuring accuracy in our people’s data so it is accurate and error free
• Processing invoices, receipts, and other basic accounting tasks
• Tracking of expenses and managing petty cash
• Log data related to logistic administration into spa software system
• Reconciliation duties, reporting and monthly accrual duties
• Preparing, proofreading, and formatting documents such as reports, memos, letters
• Reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs
• Any other job or duties assigned by the ANS Leadership as and when required
• Collaborate with our Corporate team to develop our Point of Sale (POS) system and contributed to the development and updating of Standard Operating Procedures (SOPs)
• Champions safety protocols and ensure compliance with quality standards
• Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed
• Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope and quality
• Personal and their team's communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
• Builds a collaborative workplace; supporting the Spa value of community, common goals, and acceptance

Work Perks

• PTO Paid / Holiday Time Off
• Personal Days
• Medical & Dental Health Plan
• Discounts on Retail Products and Spa Services

Education & Experience :

• Previous administrative experience in Hospitality industry preferred
• Proven financial acumen to enter and interpret data
• Passion for Guest Service, Health and Wellness
• Proficient in Windows, PMS and MS Office applications
• Proficient in POS, hotel reservations systems
• Excellent organization, verbal and written communication skills

Working Conditions :

This position may work long days and / or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders.

Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22f to +86f

Physical Demands :

The employee is regularly required to be on their feet, reaching with hands and arms and stoop, kneel, crouch, or crawl.

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence.

Employee may be required to pass a functional capacity test developed for this job.

Work Environment : The noise level in this work environment is usually moderate

About Alyeska Nordic Spa

Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy.

Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.