Job DescriptionHigh-Level OverviewThe Customer Success (CS) Presales team is responsible for assisting the Direct Sales Organization to maximize Annual Recurring Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization.
Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the sales cycle.
They do this by identifying prospect’s business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect’s solution and implementation strategy.
CS Presales team members work with a variety of stakeholders including prospect’s C-Level executives and Oracle NetSuite’s Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership.
This individual contributor role, as a Customer Success Advisor, is responsible for contributing to deal strategy, for pitching the value propositions of CS to Direct Sales, Solution Consultants, and prospects, and for scoping, estimating, documenting, and communicating the prospect s solution and implementation strategy.
Responsibilities include : Leveraging industry knowledge to influence deal, solution, and implementation strategySolve business problems by applying functional knowledge of project and resource management, job costing, project accounting, billing and revenue recognition rulesUnderstands business operations and accounting for companies who provide a business or back-office service or for various finance / investment firmsDeveloping a strong working relationship with the Direct Sales teamLead the Sales Motion with the Direct Sales Account Executive (AE) to ensure that all required activities are effectively implementedCollaborate with the Solution Consultant (SC) to develop a comprehensive understanding of the proposed solution and continue to build product knowledgeAdvocate for our SuiteSuccess methodology and communicate the advantages it provides to both prospects and the sales teamTranslate a prospect’s business objectives and processes to the SuiteSuccess SKU to develop the appropriate scope, estimate and SOW.
Create and deliver a tailored proposal to prospects and reinforce our CS value propositionsHandle objections effectively and negotiate with prospects regarding inclusions and exclusions to scopeMaintain the CS Engagement Record (CSER) by regularly updating notes related to the deal status, major design changes, estimated hours, SKU, etc.
Developing the team’s resources by coaching and mentoring junior resources on the teamDeveloping strong working relationships outside of your team to use resources across Oracle NetSuite as neededContribute to continuous improvement by communicating and developing key ideas and participating in internal team or organization improvement initiativesPreferred Entry Qualifications / Skills include : Bachelors’ degree preferably in Business, Accounting, Computer Science, Business Development or equivalent3+ years of experience as a successful technology implementation consultant / project manager and 1+ years experience within a given industryPreferred locations : Santa Monica, CA, Denver, CO;
Austin, TX; Nashville, TNOther Locations : Chicago, IL or Burlington, MA will also be consideredPrevious NetSuite experience is highly desirableStrong understanding of US GAAP accounting principlesDeep functional knowledge of project-based accounting, job costing, billing & revenue recognition principlesPreferred industry experience : Business Services including professional services, management consulting, HR / staffing firms, accounting firms, research and development, insurance companies, law firms, legal servicesFinance / Investment Firms including investment asset management, investment banking, private equity firms, venture capital firms, holding companiesAbility to travel 25%Ability to positively influence prospects and customers in the decision-making process, demonstrable sales acumenDemonstratable proactive approach to identify and resolve issuesAbove average ability to effectively communicate verbally and in writingAbility to acquire and maintain an understanding of Oracle NetSuite products and industriesAbility to work under pressure, meet deadlines, and work on multiple deals simultaneouslyAbility to work independently and collaborativelyTakes initiative and must always have positive / professional attitude.
Career Level - IC3Responsibilities.Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations onlyUS : Hiring Range : from $79,000 to $158,200 per annum.
May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following : Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee / Spouse / Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidaysPaid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
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