Branch Air Manager II

Your tasks

The Branch Air Manager II will be responsible for functional management and support of the Air product, including accountability and control of operations, service delivery, sales development and growth in the local market, personnel, and budget adherence at a single station / branch, cluster or gateway. Tasks & Responsibilities :

• Manage and direct the local Air BU customer facing activities to ensure service delivery in line with our commercial commitments
• Manage customer service activities to meet and exceed customer expectations
• Ensure customer retention and resolution to customer complaints and issues are properly addressed and documented through the management escalation process
• Ensure customer profiles, SOPs, tariffs are current and updated timely
• Work with vendors, service suppliers, and customers to evaluate and promote services
• Air BU profit and loss responsibility for the station / branch / cluster
• Support all administrative and financial functions associated with the Air BU station / branch / cluster activities
• Support implementation of new service programs and maintain existing service programs
• Improve productivity through efficient scheduling, vendor performance, adherence to standard operating procedures, and implementation of new service-oriented schedules
• Ensure that receipt and dispatch of freight in accordance with established routing policies. Included and not limited to proper and accurate recording of freight movement
• Maintain the security of freight in accordance with company and customer specific security policies
• As Quality Manager for the domiciled location, responsible for maintenance and revisions to the cross functional Company quality system as applicable to that location, including the development and execution of locally defined policies and procedures and document management
• Ensure a safe working environment through consistent practice of safety programs and procedures
• Support the selection and placement of staff, ensure staff receives training for their job activities, and define specific job assignments in conjunction with the local and / or area with the Air BU
• Oversight of Air BU performance metrics to ensure required levels of productivity and organizational objectives are met
• Establish and maintain positive employee relations and promote excellent internal communication. Oversee implementation of affirmative action programs as required
• There is a component of headcount, revenue and complexity which determines the level of this role Deliverables & Achievables :
• Prepare and review sales planning and reporting tools with commercial team and product to ensure alignment of customers and trade lanes
• Coordinate and monitor sales procedures as related to call frequencies, target accounts, operations, tracing, and shipment problems
• Appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions

Requirements

Details / Specification / Explanation of the role specific skills This is a management level position. Exceptional interpersonal, analytical, problem-solving, communication, leadership, and strategic skills required.

Bachelor's degree or equivalent required. Prefer 5-7 years of related supervisory or management experience, preferably in operations or customer service-oriented environment.

Manage P&L of $20M up to $90M per year. Manage team 15 up to 50 FTE. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference.

With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.

Together as one team, we are Here to move.