West Side Tractor Sales
Customer Service Advisor, Quarry & Aggregate Specialist
Reports To : Quarry & Aggregate Division
Builds customer relationships by traveling to Quarry and Aggregate customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.
Develops assigned sales territory to maximize market potential and sales volume.
Job Duties :
- Markets and sells quarry and aggregate products to specific customers
- Markets and sells value added programs such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
- Performs follow-up calls at customer locations on complete good and major parts and service sales
- Addresses customer concerns and resolves problems effectively and satisfactorily
- Assists the Sales Department with after sales calls to ensure equipment operates to the customer's satisfaction
- Provide introductions and limited technical support on John Deere Worksite Solutions
- Participates in West Side's Safety Program
- Completes training assigned by manager
- Other duties as assigned
Experience, Education, Skills & Knowledge :
- 5+ years of direct experience in quarry and aggregate industry, QA / QC experience strongly preferred
- Knowledge of practical aggregate production methods strongly preferred
- Sales experience and ability required
- Solid parts and machinery knowledge
- Excellent customer service skills
- Proficient in computer use including Internet, data entry and Microsoft Office Programs
- Ability to travel within assigned territory and work flexible hours
- Valid driver's license and acceptable driving record per the company policy
CSA- Quarry & Aggregate Specialist
Customer Service Advisor, Quarry & Aggregate Specialist. Reports To: Quarry & Aggregate Division. Builds customer relationships by traveling to Quarry and Aggregate customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote after...
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