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Patient Experience Specialist

VirtualVocations
Olympia, Washington, United States
Full-time

A company is looking for a Patient Experience Specialist - Remote to enhance customer service and support patient care processes.

Key ResponsibilitiesMonitor and route referrals received via phone, email, and social mediaFollow up with offices to ensure patients have been seen and maintain documentationAssist in specialty areas such as Live Chat, customer feedback, and communication logisticsRequired QualificationsHigh school diploma or equivalentTwo years of experience in a patient / customer service role, preferably in the O&P industryKnowledge of billing and insurance processing, appointment flow, and evaluationsFamiliarity with Hanger Clinic processes at a general levelAbility to gather data, compile information, and prepare reports

12 hours ago
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