People and Talent Operations Manager

People And Talent Operations Manager

All Care Therapies provides speech, occupational, and physical therapyvirtually and in person. With clinics in California, Texas, and Nevada, we support clients of all ages and backgrounds. Our team is made up of passionate clinicians who value flexibility, collaboration, and meaningful care. Whether we're helping a client communicate or supporting recovery after injury, we meet people where they are.

Job Description

Summary

The People And Talent Operations Manager plays a pivotal role in supporting the growth and operational excellence of All Care Therapies' expanding workforce. This position bridges strategic HR leadership and hands-on operational execution, ensuring compliance, scalability, and a seamless employee experience across entities and locations.

This leader will oversee HR operations, employee relations, systems, and compliance, while collaborating with the Talent Acquisition team to ensure a smooth transition from candidate to employee. The ideal candidate thrives in a fast-paced, mission-driven, and high-growth healthcare environment and has a passion for creating efficient systems that enhance both people and business outcomes.

Essential Responsibilities

Oversee and continuously improve HR operational processes, including onboarding, offboarding, and HRIS management.

Serve as the operational lead for ADP Workforce Now (HRIS, payroll, and benefits) and ensure accurate integration with SmartRecruiters and other systems of record.

Assist with the development of standardized SOPs across the organization to ensure consistent HR operations.

Collaborate with the Talent Acquisition team to align recruiting and onboarding workflows, ensuring a unified, compliant, and efficient employee experience.

Employee Relations & Compliance

Serve as the primary point of contact for employee relations, conflict resolution, and policy interpretation across all ACT entities.

Ensure compliance with multi-state employment laws (CA, NV, TX, FL, and remote operations), including wage-hour, leave, and occupational regulations.

Oversee investigations, documentation, and performance improvement plans with professionalism and fairness.

Manage leave of absence and accommodation processes in accordance with FMLA, CFRA, ADA, and other applicable laws.

Maintain compliant and audit-ready personnel records.

Employee Experience & Culture

Lead engagement, retention, and recognition initiatives aligned with ACT's Core Values : Integrity, Teamwork, Empathy, Diversity, and Innovation.

Manage employee feedback programs (surveys, stay interviews, exit interviews) and develop actionable insights to improve engagement.

Partner with leadership on DEI initiatives and programs that foster inclusion and belonging.

Support internal communication and cultural programs that enhance connection across telehealth and in-person teams.

Talent Management & Development

Support ACT's annual performance review and compensation cycle, including calibration, feedback facilitation, and process administration.

Partner with the VP of People & Talent on workforce planning, role design, and succession initiatives.

Coordinate learning and leadership development programs for managers and emerging leaders.

Assist in aligning compensation and job frameworks across multiple entities.

HR Data, Analytics & Systems

Maintain data integrity across ADP and SmartRecruiters and serve as the liaison for HR technology improvements and automations.

Develop and deliver HR dashboards and analytics on key metrics such as turnover, headcount, hiring, and engagement.

Generate compliance and audit reports for leadership and Finance as needed.

Recommend process or system enhancements to increase HR efficiency and accuracy.

Leadership & Partnership

Serve as a trusted partner to the VP of People & Talent and company leadership.

Coach managers on employee relations, performance management, and communication best practices.

Partner cross-functionally with Operations, Finance, Clinical Leadership, and Compliance to ensure HR strategies align with organizational goals.

Support the continued integration of acquired entities and workforce expansion initiatives.

Qualifications

Education

Bachelor's degree in Human Resources, Business Administration, or related field (Master's or HR certification preferred SHRM-CP / SCP, PHR / SPHR).

Experience

3 + years of progressive HR experience, including at least 2 years in an HR Manager or People Operations leadership role.

Experience supporting multi-state, healthcare, or telehealth organizations preferred.

Skills

Strong understanding of HRIS and ATS systems (ADP Workforce Now required) and SmartRecruiters highly preferred).

In-depth knowledge of federal, state, and local employment laws and best practices.

Proven ability to manage multiple priorities with high attention to detail and follow-through.

Excellent interpersonal, communication, and relationship-building skills.

Data-driven mindset and comfort with analytics, reporting, and systems.

Demonstrated commitment to fostering an inclusive and engaging workplace culture.

Travel Requirement

Ability to travel up to 25% to attend industry conferences.

Compensation

Salary range is commensurate with experience and qualifications $80,000-$90,000 with an opportunity to earn additional incentives.

Why Join Us?

Experience the difference of working with a close-knit team of dedicated therapists who value collaboration, mentorship, and shared professional growth.

Competitive compensation that recognizes your expertise

Flexible scheduling that empowers you to maintain work-life balance

A referral bonus program to reward your network

A clear pathway for career advancement through leadership development and internal promotion opportunities

Comprehensive benefits for full-time employees, including medical, dental, vision, 401(k), and paid time off

Join us and build a rewarding career in an environment that invests in your success.

All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.