Role : Onsite Desktop Support
Location : Beaumont, TX / Ardmore, OK / Baytown, TX / Carlsbad, TX / Annandale, VA / Channahon, IL / Gregory, TX / Mont Belvieu, TX / Olathe, KS / Paulsboro, NJ / Kemmerer, Fontenelle WY / Tyler TX / Washington, WA / Midland, TX / Williston, ND
Job Type : Fulltime
Job Description :
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Requirements and skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows / Linux / Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
Desktop Support
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Customize desktop applications to meet user needs. Direct unresolved issues to the next level of support personnel. We promote and support a diverse workforce across all levels in the company. ...
Onsite Desktop Support
Strong knowledge of desktop/laptop hardware. Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc. We promote and support a diverse workforce acro...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) New Jersey -North America
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...
Desktop Support
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Customize desktop applications to meet user needs. Direct unresolved issues to the next level of support personnel. We promote and support a diverse workforce across all levels in the company. ...
Desktop Support Engineer
Strong background as a Desktop Support Engineer with experience of 3+ years. Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashio...
Onsite Desktop Support
Enterprise Solutions: Implementation and support of enterprise-level software solutions. ...
IT Desktop Support Officer (Dispatch/On Demand Request)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Install, upgrade, support and troublesh...
Desktop Support Consultant | Cherry Hill, NJ
Title: Desktop Support Consultant. Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android). ...
Desktop Support Technician
Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices. Liaise with third-party support and PC equipment vendors as needed. Microsoft office and 365 Support. ...
It Support Specialist
We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Provides support to Cooper University Hospi...