Implementation Consultant

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

Job Summary

Successfully implement and provide ongoing consulting for customers utilizing ECI Software Solution's B2B eCommerce software.

Essential Job Duties

• Be the primary representative and go-to resource for new customers implementing the software solution together with the customer.
• Monitor and report status or implementations, maintaining clear communication with customer and internal teams.
• Develop the implementation of comprehensive documentation for support resources to support customers during and after implementation phase.
• Lead customer sessions with the objective of identifying and documenting : Current and future business initiatives, Gap analysis within current systems and / or processes, and reporting / data analytics requirements.
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to assist the customer with the following :
• Requirements gathering through existing process reviews.
• System configuration and setup
• Define solutions based on complicated customer business requirements.
• Pre-implementation system testing
• eCommerce based marketing concepts and set-up.
• Concept validation and user acceptance testing
• Data migration and data formatting recommendations
• Go-live implementation tasks and post-go-live consulting.
• Consulting recap / activity reporting
• Ensure timely and accurate project and time administration.
• Identify and manage potential issues and escalations in coordination with the development team lead or project manager.

Knowledge, Skills, & Abilities

• B2B eCommerce and ERP experience preferred.
• Minimum of 2 years’ experience in support or implementation role, preferably B2B eCommerce sector.
• Previous experience leading customer training
• Understand common industry business practices in manufacturing and distribution businesses.
• Advanced Excel skills
• Ability to present technical concepts in a clear, concise manner to users with varying levels of technical expertise via video conference and in-person
• Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed
• Exceptional problem-solving skills and ability to think critically and adapt to changing situations
• Excellent presentation and written / oral communication skills targeted to effectively present information to all customer role levels

Education & Work Experience

• Requirements
• Software implementation or consultation experience
• Bachelor's degree in information systems, or equivalent preferred
• Minimum 2 - 4 years’ work experience

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