Manager, Customer Development FL

Customer Development Manager

Location : Miami, FL, US, Remote

Careers that unlock the magic of human connection

Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahla Liqueur, Beefeater Gin, and Avin Tequila, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialitit means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

Position Summary

At Pernod Ricard USA, we have accelerated and transformed our organization around experiences of conviviality, placing the consumer at the heart of our business model. The Customer Development Manager plays a critical role in our mission to leverage the power of the complete portfolio to beat the market, ensuring that our customers have the right spirit to match every moment of conviviality.

This Customer Development Manager will drive frontline business in top accounts within designated market and areas of responsibility. Serving as the key point of contact in large on-premise key accounts, this role leads customer-facing consultative selling, trade engagement, and consumer activation for the full PR (Pernod Ricard) portfolio. The successful candidate collaborates closely with local market leadership and acts as the connector between our portfolio of brands, the trade, and our consumers. This position is an innovator, continuously identifying and acting on novel opportunities in market for portfolio growth and increased brand visibility.

This position reports directly to the Senior Manager, Customer Development.

Major Responsibilities / Accountabilities

• Drive total portfolio penetration and velocity year-round by acting as a consultative advisor to designated on-premise accounts :
• Call on assigned ~80 accounts with regularly frequency and act as their main PR USA point of contact
• Lead customer meetings as a consultative partner through understanding their business processes, plans, needs and how the full PR portfolio can play in their outlet
• Execute monthly and quarterly programs per guidance from market's Sales Leadership; activate brand-specific programs based on key priority periods with trade & consumers, including samplings
• Drive menus / features year-round with channel-specific trade & consumer programming
• Thoughtfully increase brand visibility with POS in key accounts
• Create and maintain relationships with key stakeholders and local trade within account universe and geographic area :
• Act as market liaison between PR USA brands and trade / consumers
• Maintain and grow a diverse trade network in assigned geographic area
• Work in collaboration with PR USA trade education partners (Brand Ambassadors, Master Sommelier, Mixology & Education) to drive trade education in support of broader PR brand building among the trade
• Maintain broad awareness of industry, on-premise channel, and category trends
• Collaborate with local Distributors to ensure customer follow-through and support
• Identify and act on new opportunities in market for portfolio growth opportunities
• Serve as a product knowledge expert for PRUSA brands across the full portfolio incl. upcoming innovations
• Uphold responsibility for key administrative, financial, and operational tasks, including :
• Management of assigned portfolio / brand activation budgets and assigned T&E budgets
• Management of POS materials and preparation of POS orders in-time with POS cycles, in partnership with Commercial Planning & Operations team in the Division
• Support of PR USA and Distributor teams for essential distributor meetings and market work wit
• Tracking of key customer and distributor meetings and deadlines for quarterly / annual plans
• Overseeing tracking of activation-oriented budgets and spend within limits

Job Requirements

The role requires a highly motivated self-starter with strong organizational, interpersonal, and communication skills, as well as the ability to influence others. Individual must have a strong ability to collaborate effectively across functions with passion, charisma, and enthusiasm. The role requires the incumbent to be data driven and analytically savvy.

Required Competencies