Search jobs > Rockville, MD > Call center specialist
OVERVIEW
Hendall is seeking a Medical Records Call Center Representative to contact designated medical providers and request medical records for which the provider billed Medicare, so that Hendall can review the documentation for payment accuracy based on Medicare coverage, coding, and billing rules.
This position will support Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS) which serves the public as a trusted partner and steward, dedicated to advancing health equity, expanding coverage, and improving health outcomes.
DUTIES
- Contact medical records department for assigned providers, explain the purpose of the medical records request, and options for submitting records electronically, by fax, and or by mail
- Verify contact information for the provider
- Send written medical record request letter to provider
- Follow up with provider as needed to ensure records are submitted timely
- Handle in-bound calls from providers seeking information about the medical record requests
MINIMUM QUALIFICATIONS
- Understanding of Medicare provider types : physicians, diagnostic laboratory facilities, ambulance, durable medical equipment suppliers, acute inpatient hospitals, long term are hospitals, skilled nursing facilities, home health agencies, hospice
- Strong active-listening and clear verbal communication skills
- Strong record keeping skills
- Excellent organization skills
- Strong computer skills
- High school diploma
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Call Center Specialist
Hendall is seeking a Medical Records Call Center Representative to contact designated medical providers and request medical records for which the provider billed Medicare, so that Hendall can review the documentation for payment accuracy based on Medicare coverage, coding, and billing rules. This po...
CALL CENTER SPECIALIST Full Time
The Call Center Specialist receives calls from referral sources for psychiatric assessment, takes demographic information on the person to be assessed, and dispatches a Mobile Assessment Team Evaluator. Responsibilities Call Center Specialist Full Time Behavioral Health Connections, Inc. Visit us on...
Call Center Specialist
Hendall is seeking a Medical Records Call Center Representative to contact designated medical providers and request medical records for which the provider billed Medicare, so that Hendall can review the documentation for payment accuracy based on Medicare coverage, coding, and billing rules. This po...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...
Call Center Supervisor
Proven experience as call center supervisor or similar supervisory position. We are seeking a dynamic full-time Call Center Supervisor who is responsible for providing front-line, first level supervision and leadership to customer service representatives with the goal of meeting program objectives a...
Call Center Representative
Reiter, Hill & Johnson is seeking an in-office Call Center Representative. Manages high volume of inbound and outbound calls in a timely manner. ...
Client Service Specialist (Customer Service)
Role: Client Service Specialist (Customer Service). A day in the life of our Client Service Team may include:. Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolving issues to streamline our internal funding process. Accurat...
Customer Service Representative
General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store ...
Patient Services Representative - DMV Call Center
We have an immediate opening for a full-time Patient Services Representative to join our DMV Call Center team. Greet patients and visitors to the office and providing high level of customer service. High level of customer service essential. Shady Grove Fertility, one of the premier fertility centers...
Customer Service Representative - UniFirst
Provideexcellent customer service to both customers and UniFirstpersonnel. UniFirst is an international leader in the$18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U. UniFirst Recruiters and/or ...